[Remote] Inside Sales Specialist

Note: The job is a remote job and is open to candidates in USA. Sonova Group is a company focused on enhancing customer engagement and growth in the hearing-care industry. The Inside Sales Specialist plays a pivotal role in supporting the Outside Sales team by managing assigned accounts, coordinating customer needs, and ensuring a seamless experience across various teams.

Responsibilities

• Maintain relationships with assigned customer accounts and key contacts
• Support outreach initiatives and upsell activities aligned with field sales priorities
• Coordinate customer requests end-to-end, including intake, escalation, updates, and resolution
• Schedule and coordinate customer touchpoints, meetings, and follow-up activities
• Prepare pricing requests and route approvals according to internal processes
• Support order workflow coordination and follow up on order status when needed
• Build account review materials and summarize customer trends, opportunities, and insights
• Create clear PowerPoint presentations for customer reviews, internal updates, and QBRs
• Manage complaint intake and ensure accurate documentation and routing of customer issues
• Identify patterns or recurring issues within assigned accounts and help drive solutions

Skills

• High school diploma or equivalent required
• Experience in inside sales, customer support, or account coordination roles
• Strong communication and relationship-building skills
• Excellent organization and follow-through when managing multiple priorities
• Proficiency with Microsoft Office tools including PowerPoint and Excel
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
• Bachelor's degree preferred
• Experience with CRM systems such as Salesforce preferred

Benefits

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

Company Overview