E-Commerce & Brand Experience Associate (Full-Time) - Corporate

Jaxen Grey is a modern menswear retailer focused on delivering a personalized shopping experience. The E-Commerce & Brand Experience Associate is responsible for supporting both digital and in-store experiences, ensuring brand consistency and optimizing customer interactions across various platforms.

Responsibilities

• Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices
• Support site experience optimization to improve conversion, usability, and overall customer experience
• Assist in executing digital merchandising and product presentation
• Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experience
• Resolve order issues, returns, and customer support needs in a timely and professional manner
• Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards
• Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic
• Engage with customers and build community across social platforms
• Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements
• Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards

Skills

• Passion for men's fashion, retail, and brand experience
• Strong attention to detail with a creative eye for design, aesthetics, and brand presentation
• Experience working with e-commerce platforms (Shopify preferred)
• Strong communication skills with a customer-first mindset
• Ability to manage multiple priorities across digital and in-store responsibilities
• Comfort working in a fast-paced, evolving environment
• Self-motivated with a proactive approach to problem-solving
• Ability to adapt to changing priorities and business needs
• Creative mindset with the ability to contribute ideas that enhance brand storytelling and customer experience

Benefits

• Bonus incentives based on performance
• Medical, dental, and vision insurance plans
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Paid Time Off (PTO) based on full-time employment
• 30% employee discount on merchandise and in-store incentives
• Ongoing opportunities for internal advancement and professional growth

Company Overview