Welcome to arenaflex, a privately-owned financial services company with approximately 2,000 dedicated employees across four strategic locations. Since our founding, we've built our reputation on a simple yet powerful principle: putting people first. This commitment extends to every interaction we have—with our customers, our team members, and the communities we serve.
At arenaflex, we believe that true success comes from investing in the people who make our organization great. That's why we've created a workplace where hard work is recognized, professional growth is encouraged, and employees truly matter. Our culture is built on respect, accountability, and an unwavering dedication to customer satisfaction. When you join the arenaflex family, you're not just accepting a job—you're launching a career with endless possibilities.
Our team is proud to serve customers from all walks of life, particularly those working toward building or rebuilding their credit. We understand that financial challenges happen to everyone, and we're here to provide supportive solutions that help our customers achieve their goals. Every call you answer, every question you resolve, and every customer you assist contributes to someone's financial journey and improves their quality of life.
Customer service is the heartbeat of arenaflex, and we depend on our talented Customer Service Professionals to represent our brand and services with excellence while helping our customers reach their financial goals. As a Remote Customer Service Professional, you will be the frontline voice of arenaflex, fielding inbound calls from customers seeking support, troubleshooting inquiries, and solving customer needs with empathy and expertise.
By joining our award-winning team that is committed to putting customers first, you will be making a meaningful difference in people's lives every single day. You will serve as an advocate for customers reaching out for assistance, providing them with the information, guidance, and support they need to navigate their financial products confidently. This role is perfect for individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional customer experiences.
What makes this opportunity truly special is the potential for career advancement. Our promote-from-within philosophy has transformed customer service roles into launching pads for long-term careers at arenaflex. Many of our current managers and team leads started in entry-level customer service positions and worked their way up through dedication and performance. Your journey with arenaflex could begin here, and the trajectory is entirely in your hands.
Full-time hours: Monday through Thursday, 12:30 p.m. to 9:00 p.m., Friday 10:30 a.m. to 7:00 p.m.; every other Saturday 8:00 a.m. to 4:30 p.m.
Part-time hours: 20 to 35 hours per week. Monday through Thursday 2:00 p.m. to 9:00 p.m., Friday 12:00 p.m. to 7:00 p.m.; every other Saturday 8:00 a.m. to 4:30 p.m.
Various split shifts are available upon request to accommodate different lifestyle needs and preferences.
This remote opportunity is open to candidates who reside within the states of South Dakota, Iowa, or Minnesota ONLY. Your home address must be within 100 miles of our physical arenaflex location to ensure you can attend periodic in-person meetings and training sessions when necessary. We provide the technology and equipment you need to work effectively from your home office, but maintaining proximity to our physical location is essential for this role.
To ensure you have the tools necessary for success, arenaflex provides the following:
Associate responsibilities include:
At arenaflex, we invest heavily in your success. That's why we deliver an extensive paid training program lasting up to 3 weeks, designed to equip you with everything you need to excel in your role. Our training covers product knowledge, customer service best practices, troubleshooting techniques, compliance requirements, and our company values.
But learning doesn't stop after initial training. We offer ongoing training opportunities throughout your career, ensuring you stay current with product updates, industry trends, and evolving customer needs. We believe that continuous learning is the key to long-term success, and we're committed to providing the resources and support you need to grow professionally.
You'd be a great fit for arenaflex if you possess the following qualities and attributes:
One of the most exciting aspects of joining arenaflex is the tremendous potential for career advancement. Our promote-from-within philosophy means that outstanding performance in your current role can quickly open doors to new opportunities. Many of our leadership positions are filled by employees who started in customer service roles, demonstrating our commitment to investing in internal talent.
Customer Service has proven to be a launching pad for development that has translated into long-term, rewarding careers throughout arenaflex. On average, our employees enjoy a tenure of nearly 10 years—a testament to the growth, satisfaction, and opportunity we provide. Top-performing Customer Service associates are eligible for promotion opportunities twice within their first year of employment, making this an ideal starting point for a lasting career.
At arenaflex, we believe our employees are our most valuable resource, and we demonstrate this through our comprehensive benefits package and vibrant company culture. We live our values every day by taking great care of our employees, customers, and communities. We treat everyone in a way that makes them feel valued, respected, and rewarded.
If you're ready to start a rewarding career with a company that truly values its employees, we encourage you to apply today. At arenaflex, you'll find more than just a job—you'll discover a supportive team, opportunities for growth, and the chance to make a real difference in people's lives.
Our application process is straightforward, and our recruiting team is here to support you every step of the way. We can't wait to welcome you to the arenaflex community!
arenaflex is an equal opportunity employer. We do not discriminate in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group. All qualified applicants will receive consideration for employment.