[Remote] J-051168 Customer Support Consultant - Bilingual (French & English)

Note: The job is a remote job and is open to candidates in USA. IDEXX is an innovation leader in the veterinary diagnostics industry, and they are seeking a Bilingual Customer Support Consultant to serve as a crucial link between the company and its customers. This role involves resolving customer inquiries, providing lab test results, and ensuring excellent customer service in a fast-paced, virtual environment.

Responsibilities

• Act as the liaison between customers and the IDEXX laboratories
• Answer customer questions and quickly and effectively resolve issues
• Provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples

Skills

• Fluent in both French and English
• Highly motivated and goal-oriented
• Strong collaborator
• Proven track record of providing extraordinary customer service
• Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
• Strong computer and technical skills
• Master problem solver with fine attention to detail
• Strong organizational skills in a multi-tasking environment
• Ability to learn quickly and apply skills and abilities to a variety of customer interactions
• Superb listening and communication (verbal and written) skills
• Strong interpersonal skills with the ability to establish rapport quickly
• Ability to be on the phone for 8 hours a day in a quiet workspace or office
• Availability by telephone, voicemail, email, and Teams Microsoft messaging during scheduled business hours
• High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload)
• Schedule flexibility to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis
• Reliable and dependable attendance
• Associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline or equivalent combination of education and experience

Benefits

• Eligible for annual bonus
• Health / Dental / Vision Benefits

Company Overview