[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Customer Service Representative to manage inbound calls, assist customers with inquiries, and ensure compliance with regulations while providing exceptional service.

Responsibilities

• Efficiently manage a high volume of inbound calls in a fast-paced environment
• Listen actively to understand customer needs and offer clear, accurate information
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies
• Assist cardholders with inquiries regarding transactions and account statuses
• Process transactions efficiently via web-based applications and handle research requests with precision
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations
• Maintain in-depth knowledge of company and client programs, policies, and technology
• Support team operations during peak times or absences to help maintain seamless service

Skills

• Must be at least 18 years old and possess a High School Diploma or equivalent
• Must have 6 months of Customer Service, Call Center or Dispatch experience
• Complete a background check, credit check, and security fingerprinting
• Compliance with camera requirements for meetings and training
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download
• Working knowledge of computers and Windows applications
• 1+ years of previous call center experience

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Company Overview