[Remote] Contact Centre Associate

Note: The job is a remote job and is open to candidates in USA. Kawartha Financial Services is a Certified Living Wage employer dedicated to providing excellent member service. The Contact Centre Associate will assist members with inquiries and transactions while recommending products that enhance their financial well-being.

Responsibilities

• Contribute to the success of the Credit Union by providing member service excellence
• Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution
• Assist members with routine to complex transactions through a variety of electronic and digital channels
• Recommend products and services that align with a member's needs and that will enhance their financial well-being

Skills

• High School Diploma or GED Equivalent
• Post-secondary education with emphasis in business would be an asset
• One year in a Branch Ambassador role, or equivalent experience
• Prior loan and investment administration experience would be an asset
• Excellent customer service, problem solving, and organization skills

Benefits

• Generous vacation time
• Comprehensive medical and dental benefits
• Pension Plan
• Focus on employee well-being
• Dedication to your learning and development
• Celebrating your achievements through our employee recognition program
• Supportive work environment

Company Overview