Customer Operations Associate

Outset is a company that has revolutionized research through AI-powered user interviews. As a Customer Operations Associate, you will collaborate with Customer Success Managers and engineering teams to ensure customer success and optimize their research experience.

Responsibilities

• Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
• Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
• Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
• Contribute to product knowledge by building and maintaining help center content and improving internal documentation
• Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
• Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Skills

• Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
• 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
• Excellent communication skills, with experience adapting communication to relevant audiences
• A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
• Experience developing strong product expertise and/or technical expertise
• Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Benefits

• Daily collaboration with founders, shaping the core product vision.
• Exposure to and collaboration with design and research leaders at top global brands.
• Competitive cash and equity compensation.

Company Overview