Collections & Account Services Representative

City Property Management is a family-owned company providing exceptional HOA management services since 1979. The Collections & Account Services Representative will manage delinquent HOA accounts, negotiate payments, and ensure professional customer service while working directly with homeowners and Board members.

Responsibilities

• Monitor accounts receivable and delinquency reports daily through our collection control system
• Complete monthly collection activity reports for HOA Boards of Directors
• Initiate appropriate collection activities including past due notices, collection letters, and lien preparation
• Negotiate payment terms with homeowners following established guidelines to minimize collection costs
• Prepare accounts for attorney referral when necessary
• Respond to collection-related inquiries within 48 hours via phone or written communication
• Analyze and update customer accounts with corrections and modifications
• Process action items from incoming requests and assign to appropriate team members
• Complete assigned action item tasks within 72-hour timeframe
• Maintain clear internal communication between departments using phone logs and documentation
• Professional use of all company systems and external platforms

Skills

• Outstanding customer service skills with a professional, empathetic approach
• Excellent verbal and written communication abilities
• Strong attention to detail and ability to maintain confidential information
• Reliable attendance and punctuality
• Ability to work independently and meet strict deadlines
• Computer proficiency including email, calendar systems, and database management
• Ability to establish positive working relationships with colleagues, clients, and the public
• Previous collections or accounts receivable experience
• Experience in customer service or client-facing roles

Benefits

• Health, dental, and life insurance
• 401(k) with company matching
• Health savings account
• Employee assistance program
• Professional development assistance
• Employee referral program
• Comprehensive PTO package (begins after first year of employment)

Company Overview