Onboarding Associate, Enterprise

Grubhub is a leading online food ordering company that champions restaurants across the nation. They are seeking an organized and detail-oriented Enterprise Onboarding Specialist to manage the onboarding process for new enterprise partners, ensuring a seamless experience from initial contact to successful activation.

Responsibilities

• Own and manage the full lifecycle of enterprise partner onboarding, from initial contact to successful activation
• Proactively reach out to enterprise partners and their designated contacts to solicit and collect all necessary onboarding materials, documentation, and data
• Serve as the primary point of contact for external partners during the onboarding phase, maintaining consistent communication and setting clear expectations
• Ensure accurate and complete documentation is collected, verified, and processed according to internal policies and compliance requirements
• Work closely and collaboratively with the Enterprise Success Team to ensure a smooth handoff post-activation and that onboarding activities align with long-term partnership strategies
• Liaise with internal teams (Sales, Success, Audits & Controls) to resolve any hurdles or dependencies encountered during the onboarding process
• Must be comfortable and proficient with making outbound calls and sending professional emails to external partners to facilitate the collection of materials and discuss onboarding progress
• Maintain meticulous records of all onboarding activities, status updates, and collected documentation within Salesforce
• Ensure all onboarding is executed with the highest level of care, attention to detail, and urgency, reflecting a commitment to partner success

Skills

• At least one year experience in a client-facing role, preferably in onboarding, account coordination, project management, or sales support
• Experience working with enterprise-level accounts is a plus
• Exceptional verbal and written communication skills with the ability to professionally and persuasively engage external partners
• Proven ability to build rapport and trust with external stakeholders quickly
• Strong organizational skills and acute attention to detail, especially regarding documentation and data accuracy
• Familiarity with Salesforce, AWS Voice, and Jotform
• Eagerness to learn, adapt, and proactively incorporate feedback from peers and leadership
• Ability to take ownership, manage multiple brands, and drive tasks to completion with minimal supervision

Benefits

• Equity
• 401K
• Multiple medical, dental, and vision plans

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