[Remote] Bilingual Underwriting Support Analyst I Call Center

Note: The job is a remote job and is open to candidates in USA. Mutual of Omaha is a company focused on providing insurance solutions, and they are seeking a Bilingual Underwriting Support Analyst to work in a high-volume call center. The role involves taking incoming calls and collecting necessary underwriting requirements to assist in the issuance and servicing of life and health new business applications.

Responsibilities

• Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications
• Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent
• Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately
• Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience
• Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments

Skills

• Strong customer service/call center skills with the ability to assess and understand the needs of our customers
• Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment
• Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively
• Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills
• Strong attention to detail with effective time management and organizational skills
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
• Previous insurance/Underwriting experience
• Knowledge of medical terminology

Benefits

• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays.

Company Overview