Are you ready to make a meaningful difference in people's lives every single day? At arenaflex, we believe that true health care goes beyond physical wellness—it encompasses the mind, heart, and spirit. Every interaction we have with the people we serve is an opportunity to bring comfort, guidance, and hope to those facing life's most challenging moments.
When you join arenaflex as a Worklife & Employee Assistance Program (EAP) Customer Support Associate, you become part of something bigger than yourself. You become a trusted voice on the other end of the line—a compassionate listener who helps individuals and families navigate through difficult times, connect with vital resources, and find their path to mental wellbeing and emotional resilience.
Our commitment to human-centric health care drives everything we do. We understand that life doesn't always go according to plan, and when our members need support, they need to know that someone genuinely cares. That's where you come in. As the first point of contact for individuals seeking mental health and wellbeing assistance, you will play a pivotal role in shaping their experience and helping them access the resources they need to thrive.
This is more than just a customer service role—it's a calling. If you're someone who thrives on making a real difference, who listens with your whole heart, and who is ready to be part of a team that truly puts people first, we invite you to explore this opportunity with arenaflex.
We are currently seeking dedicated, high-performing individuals to join our dynamic team as we continue to expand our mental health and wellbeing services. This is a fully remote position, giving you the flexibility to work from anywhere in the United States while contributing to a mission that matters.
Position Details:
As a member of our team, you will serve as the critical bridge between individuals seeking support and the comprehensive array of behavioral health, worklife, and employee assistance resources available to them. Your role is fundamental to ensuring that every person who reaches out receives personalized, compassionate, and effective assistance tailored to their unique circumstances.
Your daily responsibilities as an EAP Worklife Customer Support Associate will be diverse, meaningful, and centered on delivering exceptional support to our members. Here's what you can expect:
To succeed in this role, you will need to bring a combination of relevant experience, technical skills, and personal attributes that enable you to provide exceptional support to those who need it most.
Beyond formal qualifications, we seek individuals who possess the following core competencies:
At arenaflex, we believe in investing in our people. When you join our team, you become part of an organization committed to your continuous growth and professional development.
As an EAP Worklife Customer Support Associate, you will have access to comprehensive training programs that will equip you with the knowledge and skills to excel in your role. We provide ongoing coaching and support to help you develop advanced competencies in mental health awareness, crisis intervention, and resource navigation.
This role serves as an excellent foundation for career advancement within the behavioral health and employee wellbeing fields. Top performers may have opportunities to advance into:
We encourage professional development and provide resources for continuing education, certifications, and skill-building that align with your career aspirations.
At arenaflex, our culture is built on a foundation of Heart At Work™—a set of behaviors that guide how we serve our members, support each other, and conduct business every day. We believe that when our colleagues feel empowered and cared for, they are better positioned to care for those we serve.
Our remote work environment offers you the flexibility to create a productive workspace in the comfort of your home while remaining connected to a supportive team. You'll have access to collaboration tools, regular team meetings, and the resources you need to succeed.
We foster an inclusive workplace where diverse perspectives are valued, and every voice matters. Our commitment to equity and inclusion ensures that all team members feel respected, supported, and empowered to bring their authentic selves to work.
You'll be part of a team that celebrates wins, supports one another through challenges, and shares a common purpose: bringing our heart to every moment of health for the people we serve.
We recognize that our people are our most valuable asset, and we are committed to providing competitive compensation and comprehensive benefits that support your wellbeing—physically, financially, and emotionally.
Pay Range: The typical pay range for this position is $18.50 - $31.72 per hour. The actual base salary offer will depend on your experience, education, geography, and other relevant factors. This position is eligible for arenaflex bonus, commission, or short-term incentive programs in addition to the base pay range.
Comprehensive Benefits Package:
For more detailed information about our benefits, please visit jobs.arenaflex.com/benefits.
arenaflex is committed to protecting the health and safety of our colleagues, members, and communities. As a condition of employment, you are required to be fully vaccinated against COVID-19 (including any booster shots if required), unless you are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons.
You must have received at least one COVID-19 shot prior to your first day of employment and provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.
arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of reasonable accommodations to perform essential job functions.
If you require a reasonable accommodation, including a qualified interpreter, written information in other formats, translation, or other services, please contact [email protected]. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS).
If you're looking for more than just a job—if you're seeking a career with purpose, a team that values your contributions, and an organization that truly cares about the wellbeing of its employees and the people they serve—we invite you to apply today.
Join arenaflex and become part of a team that's transforming health care for the better. Your heart for helping others deserves a workplace that nurtures your passion and supports your growth. We can't wait to welcome you to the arenaflex family.
Apply now and start your journey with arenaflex—where your heart meets purpose.