Self-Direction Administrative Assistants

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. The Self-Directed Administrative Assistant provides essential clerical and organizational support to ensure the smooth and compliant operation of Self-Direction services for people supported with developmental disabilities.

Responsibilities

• Provide daily administrative and clerical support to Fiscal Intermediary (FI) Coordinators, Support Brokers, families, and Self-Hired Staff within the Self-Direction program
• Maintain and update files of people supported to ensure accuracy, completeness, and regulatory compliance in all databases and systems
• Prepare, review, and process Personnel Action Forms (PAFs), and Performance Discussion Forms (PDFs)
• Support compliance filing and documentation management, ensuring all materials meet OPWDD, Medicaid, and agency standards
• Follow up on missing or incomplete documentation, respond to routine inquiries, and direct complex issues to the appropriate team members
• Communicate policy updates and procedural changes promptly and clearly to staff and stakeholders
• Support incident reporting and follow-up processes in accordance with OPWDD standards and agency procedures
• Escalate complex or sensitive cases to the Self-Direction Administrative team as appropriate
• Stay current on state and federal regulations that impact Self-Direction operations and ensure that practices align with updated requirements
• Ensure all activities and documentation related to Self-Direction services adhere to OPWDD regulations, Medicaid guidelines, and PCCS policies
• Monitor internal processes to ensure accurate and compliant documentation of services
• Participate in internal and external audits, assist in implementing corrective action plans, and track progress toward compliance goals
• Advocate for the needs, preferences, and rights of people supported, ensuring person-centered services and adequate support delivery
• Assist people we support and their families in identifying and connecting with additional resources and services to enhance their quality of life
• Complete all mandatory and assigned training within designated timelines
• Take initiative in seeking supervision, coaching, and feedback to enhance performance and skill development
• Engage in ongoing professional development to strengthen understanding of Self-Direction operations, OPWDD standards, and administrative best practices

Skills

• Minimum age of 18
• High School Diploma or GED required
• Minimum of 1–2 years of administrative experience, in healthcare, human services, or Medicaid-funded programs
• Experience handling sensitive or confidential information in compliance with privacy regulations
• Attention to detail and ability to handle confidential information
• Strong organizational and time-management skills
• Strong communication and interpersonal skills
• Associate's degree in business administration, Accounting, Human Services, or related field preferred
• Proficiency with Microsoft Office (especially Excel), shared databases, and basic reporting tool
• Comfort with basic data tracking and reporting tools (e.g., Excel); preferred

Benefits

• Health Coverage: Medical, Vision, Dental, and Life Insurance for employees working 30+ hours/week.
• Telehealth Services: Employer-paid access for all employees, regardless of hours.
• Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance.
• 403B Retirement Plan: Secure your financial future.
• PTO & Holidays: Generous time off, including your birthday!
• Employee Perks: Discounts on wireless plans, entertainment, dining, travel, and more.
• Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses.
• Education & Development: Tuition reimbursement and career advancement programs.
• Wellness Support: Access to the Employee Assistance Program.
• Referral Program: Earn rewards by promoting our inclusive workplace.

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