[Remote] Social Media Engagement Specialist

Note: The job is a remote job and is open to candidates in USA. Pompa Program is a mission-driven company focused on empowering individuals to take control of their health. They are seeking a Social Media Engagement Specialist to manage interactions on their social media platforms, ensuring that potential clients feel heard and are connected to the right resources.

Responsibilities

• Respond to comments on our social content (organic posts, paid ads, reels, lives)
• Send initial direct messages to people who show interest
• Use templates for common responses while keeping messages warm and human
• Tag and close conversations so DM Setters can pick them up when the person replies
• Filter spam, scams, and off-topic comments
• Hide inappropriate content while preserving legitimate engagement
• Flag edge cases for manager review when you're unsure
• Protect brand reputation without over-moderating genuine comments
• Route high-intent comments (people sharing health conditions or symptoms) to DM Setter High Priority
• Route support questions (order issues, account problems) to Customer Support
• Route partnership/collaboration inquiries to the appropriate team
• Recognize crisis situations (mental health, severe health emergencies) and escalate immediately

Skills

• Speed & Accuracy: You can process high volumes quickly without sacrificing quality. We're talking 300-400+ comments per shift
• Judgment Calls: You know when something is spam vs. a real person, when to hide vs. when to leave up, when to handle vs. when to route
• Written Communication: Your messages sound human, not robotic. Warm, clear, professional
• Tool Navigation: You can learn StatusBrew, AI Blaze, Google Gemini, GSuite and Slack quickly. You'll toggle between platforms without losing track
• Independent Work: Remote role means you manage your own time. You don't need constant check-ins to stay productive
• Experience with social media moderation or community management
• Familiarity with health, wellness, or functional medicine content
• Background in customer service or frontline support roles
• Experience with StatusBrew, Sprout Social, or similar social management tools

Benefits

• Adaptive PTO and paid company holidays.
• Health, Dental, Vision, Life Insurance options.
• Opportunities for professional growth and career advancement.
• Remote work environment.

Company Overview