Remote Member Services Representative – Credit Union Operations & Financial Services

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Join the arenaflex Family: Remote Member Services Representative Opportunity

Are you ready to embark on an exciting career journey where every day brings new opportunities for growth, connection, and professional development? Welcome to arenaflex, where we believe that work should be as rewarding as it is challenging, and where your personal and professional aspirations can flourish together. As a Member Services Representative with arenaflex, you won't just have a job – you'll become part of a legacy of excellence, teamwork, and unwavering commitment to our members.

At arenaflex, we understand that our greatest asset is our people. That's why we've cultivated an environment where flexibility meets opportunity, where your voice matters, and where your career trajectory is limited only by your ambition. Whether you're just starting your professional journey or looking to take the next big step in your career, arenaflex provides the platform, resources, and support you need to thrive.

About the Role: Remote Member Services Representative

This position is a vital part of our Payments and Digital Strategy team here at arenaflex. As a Member Services Representative, you'll be the frontline ambassador for our organization, handling everyday operations related to checking processing, item processing, direct bills, and fund transfers. Your role is fundamental to ensuring that our members receive the exceptional service they deserve, and you'll be equipped with everything you need to excel in this dynamic environment.

The ideal candidate for this position is someone who thrives in a fast-paced atmosphere, possesses excellent communication skills, and takes pride in delivering accurate and efficient financial services. If you have a passion for helping others and want to be part of a team that values integrity, excellence, and continuous improvement, then arenaflex is the perfect place for you.

What You'll Do: Key Responsibilities

As a Member Services Representative at arenaflex, your responsibilities will encompass a wide range of financial operations and member service activities. Here's what you can expect to handle in this role:

• Data Entry and Balancing: Complete comprehensive data entry tasks with meticulous attention to detail, ensuring all financial records are accurately balanced and reconciled at the end of each business day.


• Item Processing and Returns: Coordinate return items with members, external vendors, the Federal Reserve Bank, and other financial institutions in a professional and timely manner.


• Cross-Departmental Collaboration: Work closely with other departments to resolve fraud cases, address member inquiries, and maintain accurate Accounting standard ledger balancing.


• Case Management: Handle member cases and activities assigned to you, ensuring each member receives personalized attention and effective problem resolution.


• Compliance Management: Follow and maintain strict adherence to all procedures and guidelines, ensuring full compliance with NACHA regulations and Federal Banking laws at all times.


• Loan and Deposit Processing: Process loan payments, multi-account deposits, credit card payments, and various checks including IRA, bankruptcy, and payoff checks with precision and efficiency.


• Digital Banking Support: Review, analyze, and approve Remote Deposit, Mobile, ATM, and other image-enabled products to ensure seamless banking experiences for our members.


• Account Management: Log, analyze, and make essential GL, account changes, and process returns as needed to maintain accurate financial records.


• Payment Processing: Process Stop Pays and Check Batching efficiently, ensuring all member requests are handled promptly.


• Daily Operations: Complete everyday balancing and department closing tasks to maintain operational excellence.


• Wire Transfer Operations: Obtain information from members for timely and accurate processing of international and domestic wire transfer requests.


• Transfer Research: Research and verify incoming and outgoing wire transfer information, maintaining accuracy and security in all transactions.


• Vendor Communication: Communicate effectively with vendors to process wire transfers and resolve any issues that may arise.


• Regulatory Compliance: Handle check deposit returns, report member returned items on draft changes, process member checks, confirm members for outgoing wire transfers, and verify and release wire transfers with the Federal Reserve.


• Workflow Processing: Complete daily processing of workflows related to overdue returns, receipt delivery, foreign collections, and legal matters.


• Security and Confidentiality: Ensure the security and confidentiality of all accounts and related information within your scope of work, maintaining compliance with all relevant laws and regulations, including the Bank Secrecy Act.

What We're Looking For: Qualifications

Minimum Qualifications

• High school diploma or GED equivalent


• Intermediate proficiency in Microsoft Excel and Word


• Strong attention to detail and accuracy in financial operations


• Excellent written and verbal communication skills


• Ability to work extended hours when needed to support business needs

Preferred Qualifications

• Previous customer or member service experience in a financial services environment


• Prior banking or Credit Union experience


• Familiarity with Episys/Symitar systems and wire processing


• Experience with international and domestic wire transfer operations


• Knowledge of NACHA regulations and Federal Banking laws

Skills and Competencies for Success

To excel in this role at arenaflex, you'll need to demonstrate the following skills and competencies:

• Technical Proficiency: Skilled in Microsoft Office software (Word, Excel, Access, PowerPoint) gained through work experience or formal education with hands-on application.


• Customer Service Excellence: Exceptional ability to provide outstanding customer service, consistently exceeding member expectations with professionalism and empathy.


• Multi-Tasking Ability: Capability to perform in a fast-paced environment, handling multiple responsibilities simultaneously while maintaining accuracy.


• Team Collaboration: Ability to function as an integral part of a team, supporting colleagues and contributing to collective success.


• Mathematical Aptitude: Strong ability to perform mathematical calculations and analyze financial data with precision.


• Time Management: Excellent prioritization skills with the ability to meet deadlines under high-volume pressure.


• Cross-Functional Flexibility: Willingness to cross-train and perform any role assigned within the department.


• Professional Engagement: Ability to interact professionally with all personnel and members, representing arenaflex with distinction.


• Independent Work Ethic: Capability to work independently with minimal supervision while maintaining high productivity standards.


• Self-Motivation: Strong organizational skills combined with exceptional attention to detail and the ability to self-motivate.


• Performance Consistency: Ability to maintain excellent performance and attendance, demonstrating reliability and dedication.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our people because your growth is our success. When you join our team as a Member Services Representative, you're not just starting a job – you're launching a career with unlimited potential. Here's what you can expect in terms of professional development:

• Comprehensive Training: Receive thorough training on all systems, procedures, and regulations to ensure you have the knowledge and skills to succeed from day one.


• Career Advancement: As you grow in your role, you'll have access to internal promotion opportunities and pathways to higher-level positions within the organization.


• Skill Development: Take advantage of cross-training opportunities that allow you to expand your skill set and become a more versatile professional.


• Industry Knowledge: Gain valuable experience in the financial services industry, learning about banking operations, compliance regulations, and member services best practices.


• Professional Certifications: Opportunities to pursue professional certifications and continuing education that can accelerate your career growth.

Work Environment and Culture at arenaflex

Our culture is built on the foundation of inclusion, diversity, and mutual respect. At arenaflex, we celebrate the unique perspectives and experiences that each team member brings to the table. We believe that when our employees feel valued, respected, and included, they are empowered to do their best work and deliver exceptional service to our members.

As a remote team member, you'll enjoy the flexibility of working from home while remaining connected to your colleagues through advanced communication and collaboration tools. We maintain a strong team culture through regular check-ins, team meetings, and ongoing support from management. You'll never feel isolated or alone in your role – our inclusive environment ensures that every voice is heard and every contribution is valued.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our members, suppliers, communities, and shareholders. These groups help team members achieve their full potential while creating an inclusive work environment that meets and exceeds the needs of our diverse global community.

Compensation and Benefits

We recognize that our employees are our most valuable asset, and we're committed to providing competitive compensation and comprehensive benefits that support your overall well-being. Here's what you can expect as a valued member of the arenaflex team:

• Competitive Salary: Earn $22-35 per hour depending on experience and qualifications.


• Comprehensive Health Coverage: On your first day, you'll have access to health, dental, prescription, and vision benefits designed to help you stay well.


• Virtual Healthcare: Take advantage of virtual doctor visits for convenient access to healthcare professionals.


• Flexible Spending Accounts: Options to set aside pre-tax dollars for eligible healthcare and dependent care expenses.


• Wellness Programs: Access to resources, tools, and support to help you be your best self – physically, mentally, and emotionally.


• 401(k) Retirement Plan: Available upon hire, with company contributions available after one year of service (depending on workgroup).


• Employee Assistance Program: Confidential support for personal and professional challenges.


• Pet Insurance: Coverage for your beloved animal companions.


• Travel Perks: If you're interested in travel, you and your family and friends can access discounts on our extensive network of destinations.


• Additional Perks: Discounts on hotels, cars, cruises, and more to help you make the most of your personal time.

Our Commitment to Diversity and Inclusion

At arenaflex, we believe that diversity makes us stronger. From the team members we hire to the members we serve, inclusion and diversity are the foundation of our dynamic workforce. We're committed to creating an environment where everyone feels welcome, valued, and empowered to contribute their unique talents and perspectives.

We are proud to be an equal opportunity employer, and we welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic. Our goal is to foster a workplace where diversity is celebrated, and every employee has the opportunity to succeed.

Apply Today: Your Journey Starts Here

If you're ready to take the next step in your career and join a team that values excellence, integrity, and member satisfaction, we encourage you to apply for this exciting opportunity at arenaflex. This is more than just a job – it's a chance to build a rewarding career with a company that truly cares about its employees and members.

As a Member Services Representative at arenaflex, you'll enjoy the satisfaction of knowing that your work directly impacts the financial well-being of our members. You'll develop valuable skills in financial operations, compliance, and customer service that will serve you throughout your career. And you'll be part of a supportive team that celebrates your successes and helps you grow.

Don't miss this opportunity to join the arenaflex family. Apply today and begin your journey toward a fulfilling and prosperous career with a company that believes in investing in its people. We can't wait to welcome you aboard!

Position: Remote Member Services Representative

Location: Texas, USA (Remote)

Salary Range: $22-35/hour

Education: High School Diploma or GED

Employment Type: Full-Time