[Remote] CX Specialist (French & English speaker)

Note: The job is a remote job and is open to candidates in USA. Too Good To Go is a company dedicated to fighting food waste through its innovative marketplace app. They are seeking a bilingual Customer Experience Specialist to provide exceptional customer service, inspire users and partners, and promote sustainable practices.

Responsibilities

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations with high care, as well as contact users and stores proactively when necessary
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally
• Communicate in your primary language or English, and when necessary utilise translation tools for additional languages

Skills

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners
• Someone based in the area of Ontario with availability to work from Saturday to Wednesday, with days off on Thursday and Friday
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• Detail-oriented individuals who are able to stay focused through repetitive tasks
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus

Benefits

• Flexible Work & Time Off
• Take 20 paid vacation days each year
• 100% remote work (fully work from home)
• Give back with paid volunteer time through our Shareback program
• Take paid parental leave with top-up support
• Work abroad for up to 30 days a year
• Health insurance and RRSP matching in Canada!
• Stay active with monthly ClassPass credits
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Join regular social events and team celebrations
• Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)

Company Overview