[Remote] Membership Specialist

Note: The job is a remote job and is open to candidates in USA. Honeydew is building a platform for accessible skin treatments and is seeking a Full-Time Membership Specialist to support members remotely. The role involves responding to inquiries, managing sensitive situations, and ensuring a smooth experience for patients.

Responsibilities

• Respond to all membership emails within a 4-hour window during business hours
• Monitor and respond to questions in Slack from members or internal teams
• De-escalate and professionally handle emotionally sensitive inquiries from patients or members
• Troubleshoot account access, billing, and membership status issues
• Maintain clear documentation of interactions and flag any trends or issues
• Communicate with internal teams as needed to resolve complex issues
• Uphold privacy, empathy, and professionalism in every interaction

Skills

• Customer service experience
• Proven ability to de-escalate tense or emotional situations with empathy and clarity
• Excellent written communication skills—clear, kind, and concise
• Reliable, self-directed, and able to work independently
• Ability to manage time and prioritize while meeting the required 4-hour response window
• Zendesk Experience
• Customer retention experience
• Dispute resolution experience

Benefits

• Full remote flexibility
• Direct impact you can measure
• Ability to grow within the company
• $100 monthly tech stipend
• Free Honeydew membership
• Direct access to new dermatology treatments
• 20% off Honeydew products
• Bi-monthly get togethers
• Peer-to-peer recognition through Motivosity
• Health insurance & HSA match
• 401(k) retirement savings with employer match
• Unlimited time off

Company Overview