[Remote] Customer Service Agent, Financing

Note: The job is a remote job and is open to candidates in USA. National Bank of Canada is seeking a Customer Service Agent for their call centres to support clients with their financing needs. The role involves taking calls, answering questions about financing products, and providing personalized solutions to clients.

Responsibilities

• Take calls from clients
• Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans)
• Listen to clients’ needs and offer personalized solutions
• Help clients use our banking applications
• Refer clients with specialized needs to the correct sector

Skills

• High school diploma
• Customer service experience
• Aptitude for building strong relationships and proactively establishing ties with clients
• Additional required languages: English, French

Benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

Company Overview