Administrative/Customer Support Specialist (Hybrid)

Intact Insurance Specialty Solutions is a specialized insurance agency focused on student insurance since 1930. They are seeking a Customer Support Specialist to serve as a primary contact for underwriting and claims processing, handling correspondence, and preparing insurance policy documents.

Responsibilities

• Serves as a primary contact for underwriting and claim processing for our customer schools
• Handles written correspondence, e-mail and phone calls from schools, parents and account representatives
• Reviews and calculates insured student data from schools/colleges
• Prepares and issues insurance policy documents
• Researches plan information and follow up with clients in an accurate and timely manner
• Prepares, documents, and files copies of client information

Skills

• High school diploma or equivalent required
• Previous office and customer service experience required
• Must be proficient in MS Word, Excel, calculating and typing
• Strong organizational skills and attention to detail
• Excellent customer service and communication skills
• Proper grammar both written and verbal
• Positive attitude with strong and consistent work ethic
• Efficient and accurate typing, data entry and calculation (10 key) skills necessary
• College graduate preferred
• Insurance license is not required

Benefits

• Bonus potential

Company Overview