Customer Service Representative

Vego Garden is a leading brand in raised garden beds, dedicated to making gardening accessible and sustainable. They are seeking a highly adaptable Customer Service Representative to provide outstanding service and support to their valued customers.

Responsibilities

• Represent Vego Garden's high customer service standards with enthusiasm and passion
• Identify and assess customers' needs to achieve satisfaction
• Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite)
• Execute the key administrative data entry into customer records with high attention to detail
• Assist customers with updated documentation regarding orders and refunds
• Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat)
• Resolve customer issues impacting their satisfaction using creative solutions
• Comply with Company policies and procedures
• Perform all other duties as assigned

Skills

• Ability to provide exceptional service to Vego Garden customers
• A reliable, flexible, client-focused service professional with strong digital literacy abilities
• A team player with strong interpersonal and communication skills
• High attention to detail in both verbal and written forms
• Prior call center experience preferred

Benefits

• Flexible Paid Time Off
• 12 PTO days per year, accrued bi-weekly, with incremental increases annually
• 7 paid Holidays
• 401k contribution match of 4%
• Comprehensive Medical, Dental, Vision, and Life insurance plans
• The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans
• Toll Roads Allowance of $100 per month
• Phone Allowance of $50 per month
• Company-sponsored breakfasts and lunches
• We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!

Company Overview