[Remote] Contact Center Specialist Financial Aid (Remote)

Note: The job is a remote job and is open to candidates in USA. Universal Technical Institute, Inc. is seeking a remote Contact Center Specialist to support student inquiries and outreach campaigns. The role involves handling high-volume inbound and outbound calls, providing guidance on financial aid and program enrollment, and ensuring quality communication with students.

Responsibilities

• Handle high-volume inbound and outbound calls to support student inquiries and outreach campaigns
• Respond to student questions and assess financial status
• Understand and accurately address general questions regarding programs, enrollment, and financial aid
• Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member
• Apply effective communication techniques to manage and resolve concerns professionally
• Work from activity queues in Dynamics CRM
• Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel
• Ensure quality and consistency in student messaging
• Maintain a positive and professional tone across all communications
• Achieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns
• Other duties as assigned

Skills

• Must have a High school diploma or GED (required)
• Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required)
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• One (1) years of customer service or call center experience (preferred)
• Experience in higher education, student services, or financial aid (preferred)

Benefits

• Paid Training
• Tuition Waiver : Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
• Paid Time Off : Vacation, Sick, Flexible PTO, and Holiday pay
• Retirement Matching
• Paid Parental Leave : 4 weeks of paid for birthing and non-birthing parents
• Insurance Coverage : Competitive medical, dental, and vision plans
• Pet Insurance : through ASPCA
• Health Plan Enrollment : Begins the first of the month after one full month of employment

Company Overview