**Experienced Customer Experience Chatroom Operator – Humanized Conversations and Conversion Improvement**

• *Join arenaflex, a high-growth company that's revolutionizing the way enterprises connect with consumers through AI-powered conversational outreach strategies.**

Are you a customer service enthusiast with a passion for conversations and a knack for empathy? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an Experienced Customer Experience Chatroom Operator to join our Conversion Improvement team, where you'll play a critical role in delivering exceptional customer experiences and informing our natural language model.

• *About arenaflex**

arenaflex enables enterprises to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Backed by a proprietary natural language processing model, our platform has handled over half a billion humanized conversations to date, making us the platform of choice for some of the world's most recognizable enterprises.

• *Job Overview**

As an Experienced Customer Experience Chatroom Operator, you'll be responsible for responding to inbound messages via our chat room, providing thoughtful, articulate, and appropriate guidance to consumers in real-time. You'll work closely with our team to create responses that are both relevant and compliant to the records industry and vertical. Your accuracy and attention to detail will be crucial in maintaining a 98%+ accuracy rate in response handling, which will inform our natural language model and drive meaningful conversations with consumers.

• *Key Responsibilities**

• Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
• Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical.
• Escalate conversations to leadership when needed.
• Document frequently asked questions for continual improvement.
• Add relevancy to canned responses.
• Maintain 98% or above accuracy in response handling.
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Other projects as assigned.

• *Essential Qualifications**

• Experience in a Customer Service Chatroom environment.
• Experience with writing responses to consumers in a real-time, chat-based environment.
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
• Professionalism in all interactions.
• Exceptional attention to detail, high standard of excellence/perfection.
• Comfortability on a computer, advanced typing skills (can't hunt and peck).
• Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule.
• Must have reliable strong internet/WiFi.

• *Preferred Qualifications**

• College Degree.
• Experience with natural language processing or machine learning.
• Familiarity with arenaflex's platform and technology.

• *Core Values**

At arenaflex, we live by four core values that guide our behavior and decision-making:

• **Lean**: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required.
• **Passion**: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload.
• **Happiness**: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily.
• **Improve**: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership.

• *What We Offer**

• Full-time role with eligibility for arenaflex's benefits program.
• Opportunity to work from home with a flexible schedule.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

• *How to Apply**

If you're a customer service enthusiast with a passion for conversations and a knack for empathy, we want to hear from you! Apply now to join our team and be part of arenaflex's mission to revolutionize the way enterprises connect with consumers.