[Remote] Bilingual New Business Case Coordinator

Note: The job is a remote job and is open to candidates in USA. RBC Life Insurance Company is seeking a Bilingual New Business Case Coordinator to manage cases for life and/or living benefit new business applications. The role involves acting as the primary contact for external Account Administrators, providing proactive updates, and ensuring all underwriting requirements are met.

Responsibilities

• Act as the primary contact for external Account Administrators throughout the New Business and underwriting process. The Case Coordinator is responsible for setting and managing client expectations
• Provide pro-active communications to the appropriate MGA Administrator or account contact detailing the status of all requirement activity
• Provide feedback and recommendations identifying trends/gaps and training opportunities, as it relates to the processing of the Life and Living Benefit new business application process
• Identify and resolve any case specific delays to ensure all necessary processing occurs within specified service level agreements
• Maintain up to date new business Underwriting Pro notes summarizing actions taken, inquiries received including emails and phone calls received and sent

Skills

• Must be fluently bilingual in both English and French, written and spoken
• Proven ability to proactively manage a high volume caseload while managing changing priorities
• Provide quality and effective communication to all clients
• Responsiveness to inquiries with sense of urgency
• Internal and external communication are accurate, clear and concise
• Develop and maintain collaborative relationships with multiple internal and external partners
• High degree of professionalism coupled with the ability to handle pressure is a necessity
• Insurance industry knowledge or experience
• LOMA, ACS
• College graduate
• New Business or relative experience

Benefits

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity

Company Overview