Professional Services Consultant

Parsons is seeking to hire a qualified Professional Services Consultant. This position is a key member of the SigmaFlow software’s Professional Services team responsible for implementations and improving the experience of SigmaFlow’s client base.

Responsibilities

• Engage with SigmaFlow clients to facilitate project plans, requirement elicitation, software configuration, training, and transitioning the solution to the production environment
• Participates in design specification, technical configuration, test planning, and deployment of client implementations
• Work on developing technical specification documents for the client’s regulatory requirements
• Configure custom workflows, data libraries, and developing reports (using SQL) in the SigmaFlow platform following the technical specification document
• Become SigmaFlow product subject matter expert (SME), to utilize application functional expertise and relational database design knowledge to configure/develop workflow solutions for the client
• Conduct rigorous testing of configuration against technical specification documents and test cases to ensure stringent quality standards are met
• Provide adept first-tier support to clients, encompassing SQL query resolution, software troubleshooting, root cause analysis, and solution formulation
• Collaborate closely with clients' software system administrators and IT departments throughout the implementation phases
• Communicate clearly and effectively with client’s end users, colleagues, and management to quickly resolve issues and deliver high-quality results
• Utilize JIRA and Smartsheet applications to support multiple projects and clients during the implementation
• Collaborate with the SigmaFlow Support team to swiftly address support tickets raised by clients
• Assist the SigmaFlow business development team by delivering demonstrations, occasionally necessitating custom configurations
• Support SigmaFlow’s energy clients with compliance software to implement workflows for addressing FERC/NERC standards and requirements

Skills

• Bachelor's degree in Computer Science, Information Technology or related discipline
• 0-2 years' experience or a similar role
• Experienced in SQL reporting
• Demonstrated ability to effectively prioritize, manage, and deliver assigned tasks within stipulated timelines
• Exceptional problem-solving acumen and technical prowess
• Strong written and oral communication skills suitable for professional contexts, including the capacity to articulate technical data cogently in presentations and written documents
• Familiarity with project management applications such as JIRA and Smartsheet
• Intermediate to advanced proficiency in SQL development

Benefits

• Medical
• Dental
• Vision
• Paid time off
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Life insurance
• Flexible work schedules
• Holidays

Company Overview

Company H1B Sponsorship