IT Support Analyst

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The IT Support Analyst I provides front-line technical support to employees, ensuring timely resolution of technical issues and maintaining operational continuity.

Responsibilities

• Provide first-level technical support for system access, application usage, mobile devices, and enterprise platforms
• Troubleshoot routine issues and guide users through system functionality and problem resolution
• Manage and document support cases, including troubleshooting steps and resolutions, within the ticketing system
• Escalate complex or unresolved issues to senior analysts or specialized technical teams
• Support user onboarding and offboarding by managing account setup, access, and system configurations
• Monitor incoming support requests to ensure timely response and adherence to service standards
• Contribute to knowledge base documentation and support process improvements

Skills

• 1–3 years of experience in IT support, service desk, or technical support roles
• Experience troubleshooting operating systems, applications, and mobile devices
• Ability to document technical issues and follow structured support workflows
• Strong communication and customer service skills
• Ability to manage multiple support requests in a fast-paced environment
• Experience supporting enterprise platforms such as Salesforce

Company Overview

Company H1B Sponsorship