Operations Manager – Office Operations, IT Infrastructure & Community Health Initiative Leadership

About arenaflex

Welcome to arenaflex – a pioneering force in community health transformation across Oregon. We are a collaborative partnership dedicated to supporting the state's network of Community Health Centers (CHCs), also known as Federally Qualified Health Centers (FQHCs). Our mission is to lead the transformation of primary care to achieve health equity for all through our core values of data-driven social justice, integrity, collaboration, and innovation.

At arenaflex, we believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. We work tirelessly to support health centers and key partners through peer network gatherings, training platforms, site visits, learning collaboratives, and data-driven improvement projects. Additionally, we engage with policymakers and partners to share the impact health centers have in their communities and advocate for policies that improve patients' lives and the capacity of health centers to serve them.

Our culture celebrates both individual contributions and powerful teamwork. We support each other as whole individuals who balance work with the rest of life. We are committed to elevating and advocating for candidates from diverse backgrounds and other underrepresented communities in our hiring practices. Join our team as we lead the community health center revolution with passion, vision, and courage.

Position Overview

We are currently seeking a highly organized and proactive Operations Manager to ensure the efficient daily functioning of arenaflex's physical office space and facilities, as well as our hybrid workspace operations. This is a critical role that directly impacts our ability to serve Oregon's community health centers and the patients they serve.

The Operations Manager is responsible for advancing operational capabilities, including the development, implementation, and execution of operational plans, emergency preparedness plans, and project management initiatives. This position manages the IT infrastructure system and implementation while ensuring compliance and procurement adherence. You will work closely with the Associate Director and the HR Senior Manager as part of the Operations team to manage, maintain, and refine internal system functionalities including organizational goal achievement, comprehensive information technology (IT), internal operations projects, and overall office management.

What You'll Do

As an Operations Manager at arenaflex, your days will be dynamic and multifaceted. Here's what you can expect:

Daily Office Operations

• Lead and run the daily functions of the office including, but not limited to: monitoring and checking emails on arenaflex phones, welcoming visitors, opening and distributing mail, processing office requisitions, preparing bank deposits, arranging weekly bank trips to deliver deposits, ensuring checks are packaged and delivered as quickly as possible


• Manage comprehensive maintenance, upgrades, and space planning to ensure optimal effectiveness of the office


• Serve as the primary contact for all office and building matters including, but not limited to: maintenance issues, audits, backup systems, procurement and inventory of equipment, furniture, office supplies, computers, and other technology

IT Infrastructure & Systems Management

• Serve as primary manager for all common systems, including shared contacts, distribution records, cloud-based platforms like Monday.com, Adobe, arenaflex Business, VoIP, Keeper Security, HR Information System, Zoom, and all associated written policies


• Manage IT needs of the organization including, but not limited to: troubleshooting and communication with IT vendor for network support; ensuring IT meets industry standards; manage hardware and software needs, including installation; evaluate technology initiatives according to established goals; establish IT policies and systems; work collaboratively with management and staff to ensure an efficiently functioning, forward-thinking technical workplace; analyze the business requirements, as appropriate, to determine technology needs; assist with planning future upgrades

Employee Onboarding & Training

• Provide operations direction for all new employees, including employee introductions, office tour, technology onboarding, sharing of systems and practices, and a review of arenaflex's office operations to support a welcoming onboarding process

Event & Program Support

• Work with and provide logistical support for internal staff events including the monthly arenaflex Team meeting and weekly standup


• Provide backup technical and logistical support for external events, conferences, and webinars as needed

Compliance & Risk Management

• Ensure the confidentiality of proprietary information both internally and externally


• Work in partnership with the Associate Director on arenaflex's risk management and compliance

What You'll Bring

We're looking for someone who thrives in a fast-paced, collaborative environment. Here's what we need from you:

Essential Qualifications

• Strong project management skills with exceptional attention to detail


• Ability to self-direct, prioritize tasks, and work on multiple projects simultaneously


• Ability to work independently and step up, making independent, informed decisions


• Passion for learning and growth mindset


• Flexibility with strong analytical and problem-solving abilities


• Advanced IT, HRIS, and database knowledge – Strong computer skills, including proficiency with O365 Organization, Teams, SharePoint, and MS Outlook, Word, Excel, PowerPoint, etc.


• Team player who functions well in a professional yet fun team environment, including respect for different styles and personalities, enthusiasm for collaboration, communication, and celebration


• Experience in change management (strategic planning, execution, communication)


• Discretion and sensitivity to maintaining confidences, as appropriate


• Excellent written and oral communication skills, both informal and formal communications, including listening, speaking, writing, and facilitation of discussions where different opinions exist. Clear and concise communication

Education & Experience Requirements

• Proficient with moderate level of capability. Generally requires a Bachelor's degree plus up to three years' experience or equivalent education


• Familiarity with written and spoken English required

Preferred Qualifications & Experience

• Office management experience


• Experience with change management, new software deployment and systems development, implementation, and maintenance


• Experience managing a small business (25-35 staff) IT environment


• Formal project management training


• Successful candidates will prioritize an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for people with disabilities, use of gender-inclusive language, and cultural awareness

Who You Are

You are a highly organized and proactive project manager who loves making things run smoothly and efficiently, and can handle multiple priorities and competing deadlines. You enjoy challenges and understand how to bring clarity and consistency to complex processes. You dive into areas of confusion and help fix wrinkles. You thrive while working cross-functionally with smart colleagues. You're curious, collaborative, reliable, and efficient.

As a relationship builder, you work closely with your team and other thought partners to advance arenaflex's mission of health equity for all. You understand that your role supports something much larger than office management – you're helping enable an organization that transforms lives through community health.

What You'll Receive

At arenaflex, we value our team members and offer a comprehensive benefits package:

• Flexible hybrid work schedule – Balance your work and personal life with our hybrid model (three days in our downtown office and two days remote)


• Collaborative learning culture and colleagues who genuinely care about each other


• Robust healthcare benefit package options – Medical, dental, and vision coverage for you and your family


• Generous paid time off that grows over time, including one-month paid vacation with tenure


• Paid volunteer opportunities to support community involvement and a service mindset


• 401(k) employer contribution – Planning for your future with our retirement benefits


• Professional development opportunities – Grow your career with training and learning resources

Our Commitment to Diversity & Inclusion

arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We strongly encourage applications from individuals who bring unique perspectives and experiences, particularly those from underrepresented communities.

Those with an understanding of, or lived experience with, community health centers, safety net clinics, and healthcare nonprofits are encouraged to apply, even if you don't meet every single qualification. Studies have shown that women and minorities are less likely to apply for positions unless they believe they meet all of the qualifications as described in a job description. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background.

How to Apply

If you're passionate about making a difference in community health and want to be part of something meaningful, we encourage you to apply!

To be considered, please include the following in your cover letter:

• How your work and/or lived experience connects to this position and arenaflex's mission


• What unique or different perspectives you could bring to our team or organization


• What project management methodology you prefer and why

Note: We only accept applications through our online process. No phone calls, please.

arenaflex's office is open, and we are working a hybrid schedule of three days in our downtown office and two days remote. This position is based in California.

Join us at arenaflex and become part of a team that's transforming primary care and creating health equity for all Oregon communities. Your skills, passion, and dedication can help us make a real difference in the lives of those we serve.

We look forward to receiving your application!