Member Service Representative

America First Credit Union is a financial institution seeking a Member Service Representative. The role involves providing excellent service to members, resolving inquiries, and promoting credit union products while maintaining professional relationships.

Responsibilities

• Assumes responsibility for the effective and professional performance of member service functions
• Receives member telephone questions and concerns in a professional manner
• Researches and resolves concerns promptly and professionally
• Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc
• Provides courtesy rebates requested by Branches or members, within limits
• Assumes responsibility for establishing and maintaining effective, professional business relations with members
• Receives member calls, questions, and complaints
• Resolves member requests and questions promptly and courteously
• Keeps members informed of Credit Union services and policies
• Maintains and projects the Credit Union's quality reputation
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management
• Assists area personnel as needed
• Communicates with area personnel and Management regarding activities and significant problems
• Completes required stats and records accurately and promptly
• Attends and participates in meetings as required
• Assumes responsibility for related duties as required or assigned
• Actively and professionally cross-sells Credit Union products and services
• Keeps work area clean and well-maintained
• Assists area personnel as necessary

Skills

• High school graduate or equivalent
• Thorough knowledge of member services and products
• Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications
• Excellent communication and public relations skills
• Professional appearance, dress, and attitude
• Strong problem solving skills
• Ability to operate related business equipment including 10-key, telephone, and computer
• Solid math and bookkeeping abilities
• 1-3 years experience in a full service financial institution

Company Overview