IT Integration Support

Confie is a company seeking an IT Integration Support professional responsible for system monitoring, maintenance, and support of networked software and operating systems. The role involves providing end-user support and troubleshooting applications and software.

Responsibilities

• Serve as point of contact within the IT Operations to provide technical support to end-users
• Help users on a day-to-day basis with IT-related issues
• Computer repair and troubleshooting
• Troubleshoot software and network issues
• Troubleshoot basic Active Directory/Window Domain issues
• Perform proactive maintenance in PCs and Printers
• Configure and install PCs, printers, and scanners
• Perform first-level problem determination and resolution
• Escalate unresolved issues to appropriate team members
• Monitor and follow up on outstanding issues and update users on the current status
• Assist with special projects as needed
• Consistently meet or exceed requirements/performance criteria

Skills

• Field Technician experience
• Ability to travel up to 50%
• Cisco and Networking experience
• Basic Microsoft Windows/Microsoft 0365 environment
• Experience with Asset Management and ITSM Platforms
• Excellent attitude and interpersonal skills
• Communicate effectively and professionally with all levels of personnel
• Detail and customer service-oriented
• Problem-solving skills to resolve issues
• Must be willing to work outside normal business hours as needed
• Must have strong Microsoft Windows 10 hands-on experience
• English fluency
• Bilingual in English/Spanish preferred
• Citrix/iGEL experience

Benefits

• Generous PTO plans, sick pay and health benefits
• Annual bonus based on employment standing*
• Work from home and hybrid model employment
• Confie Enablement Fund/ Scholarship Program
• I-Care Recognition Program
• Corporate Social Responsibility Program
• Diversity, Equity and Inclusion Initiatives
• Confie Hub and Discount Programs (Gym Membership)

Company Overview

Company H1B Sponsorship