IT Business Analyst – Enterprise Infrastructure & Data Center Operations ($27/Hour)

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Join arenaflex: Shape the Future of Aviation IT Infrastructure

Are you ready to take your career to new heights with one of the most innovative organizations in the aviation industry? At arenaflex, we don't just connect people to destinations around the world—we connect talented individuals to meaningful careers that fuel their professional growth and personal fulfillment. We are seeking a dedicated and detail-oriented IT Business Analyst to join our dynamic IT Offices Group and help us maintain the critical infrastructure that keeps our global operations running smoothly.

Based in Atlanta, Georgia, arenaflex is a leader in the aviation industry, known for our commitment to excellence, innovation, and customer service. With a rich history spanning nearly a century, we've grown from a humble crop-dusting operation into a global airline serving millions of passengers across six continents. Our IT infrastructure is the backbone of this operation, and we need skilled professionals like you to help us maintain, optimize, and innovate our systems.

About the Role: IT Business Analyst – IT Offices

As an IT Business Analyst within arenaflex's IT Offices Group, you will play a pivotal role in providing IT administration of professional services, project management, and support to ensure the operational sustainability of the critical infrastructure that supports our airport communication spaces. This is a fantastic opportunity for someone who thrives in a fast-paced, technology-driven environment and wants to contribute to the smooth functioning of a world-class aviation operation.

Our IT Offices Group is responsible for a wide range of critical functions that directly impact our ability to serve passengers and maintain operational excellence. You'll be joining a team of dedicated professionals who take pride in their work and understand the importance of maintaining robust, reliable IT infrastructure in the aviation sector.

Key Responsibilities

Your primary responsibilities as an IT Business Analyst at arenaflex will include:

• IT Administration and Support: Provide comprehensive IT administration of professional services, project management, and support to ensure the functional sustainability of critical infrastructure supporting airport communication spaces for arenaflex's IT Offices Group.
• Site Implementation Management: Oversee all site executions, inventories, system planning, accompanying, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certification labs, and remote communication room critical facility equipment.
• Laboratory Support: Provide IT support for IT labs to align our client application and engineering teams with workstations, hardware, and access to test their applications effectively.
• Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure maintenance and break-fix activities at remote communication rooms, ensuring minimal disruption to operations.
• Infrastructure Management: Manage, operate, maintain, and monitor all critical facility infrastructure for data center and remote communication room equipment with precision and attention to detail.
• Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure to ensure consistency and reliability across all locations.
• Network Integrity: Support IT Offices grounds fiber ring to maintain the integrity and service continuity of the Atlanta airport and grounds facilities underground fiber ring, a critical component of our operational backbone.
• Policy and Compliance: Recommend and implement departmental policies, guidelines, standards, and procedures while ensuring compliance with all governing corporate standards and regulations.
• Capital Project Management: Manage data center and remote communication room standards capital improvements, upgrades, and enhancements from planning through execution.
• Vendor Management: Select IT and critical facility services, ensure accurate documentation, obtain best prices for products and services, and ensure that vendors fulfill their contractual obligations.
• Capacity Management: Manage space, UPS power, and critical cooling capacity to ensure optimal performance and scalability of our infrastructure.
• Design and Installation: Manage the design, implementation, and vendor support of the structured electrical power, HVAC, fire suppression, security, floor support, and cabling programs for communication rooms.
• Incident Management: Provide proactive and break-fix support for alert/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment.
• System Sustainability: Ensure operational sustainability of airport critical environmental systems through proactive monitoring and maintenance.
• Remote Support: Provide remote incident management resolution for airport critical equipment and remote installation, configuration, and operational support as needed.
• Change Control: Maintain strict adherence to change control activities to ensure system integrity and minimize risk.

What We're Looking For: Minimum Qualifications

To succeed in this role at arenaflex, you'll need to demonstrate:

• Strong ability to build and maintain effective communication and relationships with supervisory teams, vendors, and peers.


• In-depth knowledge of data center technology and critical facility infrastructure.


• Proven experience in project management of remote communication room standards capital improvements, upgrades, and enhancements.


• Capital forecasting and project management experience for airport critical equipment life cycle replacement.


• Ability to support Corporate Land projects that involve remote communication room design/work as an IT Offices representative and on-site assessment reporting.


• Strong skills in space, UPS power, and critical cooling capacity management.


• Excellent vendor management capabilities, including documentation, cost optimization, and contract enforcement.


• Experience managing the design, implementation, and vendor support of critical systems including electrical power, HVAC, fire suppression, security, floor support, and cabling.


• Ability to provide proactive and reactive support for alerts and tickets related to facilities, remote communication rooms, labs, and data center equipment.


• Capability to develop Design Guidelines for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems.


• Strong remote coordination skills for airport critical infrastructure maintenance and break-fix activities.


• Attention to detail in reviewing and storing support records to ensure discrepancies are remediated.


• Remote incident management skills for airport critical equipment resolution.


• Excellent remote installation, configuration, and operational support capabilities.


• Commitment to maintaining strict adherence to change control activities.


• Ability to balance multiple priorities within established time limitations.


• Flexibility to support operations with varying shifts, extended hours, and open availability.


• Strong written and verbal communication skills.


• Consistent prioritization of safety and security for self, others, and personal data.


• Embrace diverse people, thinking, and styles.

Preferred Qualifications: What Will Give You a Competitive Edge

While not required, the following qualifications will significantly enhance your candidacy:

• IT Project Management Experience: Minimum 3 years of experience in IT project management within a high-availability communication room and/or data center operating environment.


• Operational Expertise: Hands-on experience with daily operational requirements and the operation of production systems and equipment.


• Technical Certifications: Relevant certifications in data center infrastructure, facility management, or IT project management.


• Aviation Industry Experience: Familiarity with the unique demands and regulations of the aviation industry.

Why You'll Love Working at arenaflex

At arenaflex, our culture is built on a shared commitment to living our core values—Honesty, Integrity, Respect, Perseverance, and Employee Initiative—always, in everything we do. Exploring a career at arenaflex gives you an opportunity to see the world while providing outstanding benefits to help you continue climbing on your professional journey.

Compensation and Financial Benefits

• Competitive hourly rate of $27/hour


• Performance incentives to reward your hard work and dedication


• Industry-leading profit sharing programs


• 401(k) with generous direct contribution and company match

Time Off and Work-Life Balance

• Paid time off including vacation, holidays, and personal time


• Flexible work arrangements where possible


• Support for work-life balance and personal well-being

Comprehensive Health and Wellness

• Extensive health benefits including medical, dental, and vision coverage


• Short-term and long-term disability benefits


• Life benefits for you and your family


• Wellness programs supporting physical, emotional, social, and financial health


• Access to an employee assistance program offering support for you and anyone in your family


• Free financial education and extensive resources supporting mental health counseling

Travel Privileges

• Domestic and International ( standby) flight awards for employees and qualified dependents


• Exclusive travel benefits that allow you to explore the world

Career Development

• Career development programs to help you achieve your long-term career goals


• Professional growth opportunities within a global organization


• Access to training and development resources

Additional Perks and Discounts

• Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks


• Discounts on car and hotel rentals


• Auto, homeowners, and pet insurance options


• And much more!

Work Environment and Culture

At arenaflex, we believe that our greatest asset is our people. We foster an inclusive environment where diverse perspectives are valued and celebrated. Our team members are encouraged to think creatively, challenge the status quo, and contribute to continuous improvement across all aspects of our operations.

You'll be working in Atlanta, Georgia—a vibrant city with rich history, diverse culture, and excellent quality of life. Our headquarters is located at Hartsfield-Jackson Atlanta International Airport, one of the busiest airports in the world, giving you unique insight into the pulse of global aviation.

Ready to Climb Higher with arenaflex?

If you're passionate about technology, thrive in a dynamic environment, and want to be part of a team that's committed to excellence, we invite you to apply for this exciting opportunity. At arenaflex, your career journey is limited only by your ambition. Join us and discover why thousands of professionals are proud to call arenaflex their employer.

Don't miss this chance to grow your career with an industry leader. Apply today and take the first step toward an rewarding future with arenaflex!

Position: IT Business Analyst – IT Offices

Employment Type: Full-Time

Work Hours: 8 Hours per Day

Salary: $27/Hour

Location: Atlanta, USA