Remote Part-Time Customer Experience Associate – Fashion & Lifestyle Brand Support Specialist

About arenaflex

Welcome to arenaflex, where we're revolutionizing the fashion industry by creating the world's first Closet in the Cloud. Since our founding in 2009, we have been on a mission to transform the way people get dressed, inspiring millions of women with a more joyful, sustainable, and financially-savvy approach to feeling their best every single day. As the ultimate destination for circular fashion, we offer unparalleled access to designer apparel, accessories, and home decor through our fully customizable subscription service, one-time rentals, and ownership options.

At arenaflex, we partner with over 700+ renowned brands and have built proprietary technology and a one-of-a-kind reverse logistics operation that sets us apart in the $2.4 trillion fashion industry. Our innovative approach has earned us recognition as a disruptor, with multiple appearances on CNBC's "Disruptor 50" list and Fast Company's Most Innovative Companies list. We believe in democratizing fashion and making it accessible to everyone, regardless of budget or occasion.

Our culture is built on empowerment, sustainability, and creating magical experiences for our customers. When you join arenaflex, you become part of a team that's changing the world one outfit at a time.

About The Team

Our Customer Experience team is the heartbeat of arenaflex. We live and breathe our mission of empowering customers to feel amazing. Our team members have been called fit gurus, shipping virtuosos, and even fashion therapists – and we wear those titles with pride! Customer Experience is truly the heart of our business, and our team has a major impact on our continued success and growth.

When you join our Customer Experience team, you'll be working alongside supportive team leaders and collaborative colleagues who are passionate about delivering exceptional service. We believe in fostering an environment where every team member can thrive, grow, and make a meaningful difference in our customers' lives. Our culture is built on empathy, positivity, and energy – and we're looking for someone who shares these values.

About The Job

As a Customer Experience Associate (CXA) at arenaflex, you will be responsible for ensuring that all of our customers have the magical, transformative experience that has come to define our brand. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers across multiple communication channels.

As our frontline ambassadors, all CXAs receive comprehensive training designed to optimize your effectiveness and set you up for success. You'll be equipped with the knowledge and skills needed to handle any customer interaction with confidence and professionalism.

This is a part-time position offering approximately 20 hours per week. Our business is seasonal, so CX Agents are expected to flex up or decrease their weekly hours when the business requires it. Typically, this means working between 15-29 hours per week depending on demand cycles.

Training Requirements

All new hires MUST attend our comprehensive 4-week virtual training program, running Monday through Friday from 9:30am to 4pm EST. This training will begin on the start date provided in your offer letter. During this period, you will go through orientation and a robust training curriculum designed to prepare you for all aspects of CX interactions. Upon completion of this training period, you will be required to pass an assessment that tests the knowledge gained during training. You will begin your part-time shift schedule after successfully completing the training and assessment period.

Available Shift Times

We are currently hiring for the following shift schedules:

• Saturday through Tuesday, 1pm-6pm EST


• Sunday through Wednesday, 9am-2pm EST


• Sunday through Wednesday (Sunday 1pm-6pm, Monday-Wednesday 2pm-7pm) EST

Work Location

Please note this is a remote role; however, candidates must reside as permanent residents in one of the following states (international remote work is prohibited):

• Massachusetts


• Colorado


• Washington


• Oregon


• Texas


• Illinois


• Arizona


• Florida


• Virginia


• Tennessee


• Kansas

Compensation

The starting pay rate for this position is non-negotiable and varies by work location:

• $16/hour: Massachusetts, Colorado, Oregon, Texas, Illinois, Arizona, Virginia, Florida


• $14.50/hour: Tennessee, Kansas

What You'll Do

As a Customer Experience Associate at arenaflex, your daily responsibilities will include:

• Deliver exceptional service and develop lasting relationships with customers via arenaflex communication channels including live chat, phone, and email correspondence


• Serve as a proud brand ambassador of arenaflex, consistently championing our core values to democratize fashion and make it accessible to everyone


• Maintain comprehensive knowledge of all arenaflex products including fit, styles, and inventory to assist customers effectively


• Assist customers in finding styles that meet their individual style preferences and event needs, creating personalized fashion recommendations


• Troubleshoot and resolve customer issues with the utmost care and respect by actively listening to their problems and offering creative, effective resolutions


• Deliver personalized service while meeting both quality and productivity goals established for your role


• Share customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience


• Contribute to an empathetic, positive, and energetic team culture that supports both colleagues and customers

Who You Are

We're looking for individuals who possess the following qualities and mindset:

• Problem Solver: You are able to think quickly on your feet and make effective decisions in a fast-paced environment


• Quick Rebounder: Handling difficult customer issues is a challenging but rewarding job! You approach every day with a positive attitude and rebound quickly from any setbacks


• Multitasker: You are able to assist multiple customers simultaneously while maintaining an exceptional level of service and attention to detail


• Strong Communicator: You listen actively and understand the needs of our customers and our business. You express your ideas clearly and communicate persuasively to produce positive results


• High Integrity: You are honest and ethical in all interactions and uphold company values and policies without compromise


• Efficient Worker: You understand productivity metrics and are able to hold yourself accountable to assisting customers with attention to detail and efficiency


• Dedicated Professional: You are committed to providing an exceptional, magical experience during every single customer interaction


• Empathetic Listener: You are able to see situations from the customer's perspective and provide the best solutions aligned with arenaflex's core values

Requirements & Qualifications

Essential Requirements

• At least 2 years of experience working in a customer-focused environment


• Technical aptitude and strong problem-solving skills


• Computer proficiency including G Suite, Google Chrome Browser, Slack, and Zoom


• High-speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection


• Must be able to attend the full 4-week virtual training program

Technical Requirements

arenaflex will provide a laptop and headset for your work. You must have reliable high-speed internet from a cable or fiber internet provider with a minimum download speed of 10Mbps. This ensures you can effectively handle live chat, phone, and email interactions without technical difficulties.

Career Growth Opportunities

At arenaflex, we believe in investing in our people and providing pathways for career advancement. As a Customer Experience Associate, you'll gain invaluable experience in:

• Deep understanding of customer lifecycle management


• Mastery of multiple communication channels (live chat, phone, email)


• Product knowledge across hundreds of fashion brands


• Conflict resolution and problem-solving skills


• Brand ambassador capabilities

Many of our current leaders started in CX roles and have grown into supervisory, management, and specialized positions within the organization. We support your career journey and provide opportunities for internal mobility as positions become available.

Work Environment & Company Culture

arenaflex is a remote-first company that values flexibility and work-life balance. As a part-time CX Associate, you'll enjoy:

• Flexible Schedule: Choose from available shift times that work best for your lifestyle


• Remote Work: Work from the comfort of your home office in any of our approved states


• Comprehensive Training: Four weeks of paid training to set you up for success


• Supportive Team Culture: Work with supportive team leaders and collaborative colleagues


• Employee Discounts: Enjoy exclusive access to arenaflex products and services

Our culture is built on mutual respect, continuous learning, and a shared commitment to creating magical experiences for our customers. We celebrate diversity and believe that different perspectives make us stronger.

Benefits Overview

While this is a part-time position, arenaflex is committed to providing competitive benefits including:

• Competitive hourly pay with location-based compensation


• Paid training program


• Employee assistance program


• Career development and growth opportunities


• Access to exclusive fashion events and brand partnerships

Equal Opportunity Employer

arenaflex is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local law.

By submitting your application, you agree that you have read and acknowledge arenaflex's Candidate Privacy Policy.

Join Our Team

If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and want to be part of a company that's transforming the fashion industry, we encourage you to apply for this exciting opportunity. At arenaflex, every interaction is an opportunity to create a magical moment for our customers – and with you on our team, we'll continue to redefine what's possible in customer experience.

We're excited to potentially welcome you to the arenaflex family! Apply today and take the first step toward an rewarding career with a company that's changing the world of fashion, one customer at a time.