Experienced Patient Care Coordinator – Enteral Nutrition Support (Remote Data Entry Position) – Join arenaflex's Healthcare Team

Job Title:

Experienced Patient Care Coordinator – Enteral Nutrition Support (Remote Data Entry Position) at arenaflex

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Job Description:

Join arenaflex: Make a Meaningful Impact in Patient Care

Are you passionate about healthcare and looking for a rewarding career where you can truly make a difference in patients' lives? arenaflex is seeking a dedicated and customer-focused professional to join our Enteral Nutrition Community team as a Patient Care Coordinator. This is a remote position that offers the flexibility to work from anywhere in the United States while contributing to essential healthcare services that support patients who depend on specialized nutritional support.

At arenaflex, we believe that every interaction with a patient is an opportunity to provide compassionate care and ensure their health and well-being. As a Patient Care Coordinator, you will play a vital role in our Enteral Nutrition division, supporting patients who require specialized nutritional formulas and therapies. This position is perfect for individuals who thrive in a customer service environment, have strong attention to detail, and are motivated by the knowledge that their work directly impacts patient outcomes.

About arenaflex

arenaflex is a prominent American healthcare organization that operates a comprehensive network of health-related services, retail health clinics, and provides a wide range of medical and wellness products to communities across the nation. Founded in 1963 and headquartered in Woonsocket, Rhode Island, arenaflex has grown to become one of the largest and most trusted healthcare companies in the United States. Our mission is to help people on their path to better health, and we achieve this by delivering innovative healthcare solutions, exceptional patient care, and accessible services that improve lives every day.

Our organization offers an extensive portfolio of services including retail pharmacies, pharmacy benefit management, specialty pharmacy services, long-term care pharmacy solutions, and home infusion therapies. We are committed to advancing healthcare through technology, compassion, and excellence, and we welcome professionals who share our dedication to patient-centered care.

Position Overview: Patient Care Coordinator – Enteral Nutrition

As a Patient Care Coordinator in our Enteral Nutrition division, you will serve as a critical point of contact for patients, caregivers, healthcare providers, and internal departments. Your primary responsibility will be to ensure seamless coordination of care for patients requiring enteral (tube) feeding support. This role combines customer service excellence with administrative precision, making it ideal for individuals who enjoy a varied and meaningful workload.

You will directly influence patient lives by processing new patient orders, updating electronic clinical records with accuracy, and collaborating with our patient admissions team to welcome new patients to our services. The Enteral Nutrition team at arenaflex is committed to delivering high-quality nutritional support to patients in the comfort of their homes, and you will be an essential part of making this possible.

Key Responsibilities

As a Patient Care Coordinator, your daily responsibilities will include but are not limited to:

• Patient Communication: Professionally answer incoming calls from patients, caregivers, branch locations, and patient reference sources regarding nutrition therapy request status, ensuring all inquiries are handled with empathy and efficiency.


• Call Management: Triage calls to appropriate internal departments based on the nature of the inquiry, ensuring patients are quickly connected to the right resources for their needs.


• Documentation Accuracy: Verify patient demographics and insurance information to guarantee accurate shipment of nutritional products and maintain detailed records in our electronic systems.


• Order Processing: Handle monthly patient refill requests, ensuring all documentation is complete and accurate before orders are processed for shipment.


• New Patient Integration: Work collaboratively with the patient admissions department to assist in welcoming new patients to our services, providing them with essential information and setting the foundation for positive care experiences.


• Electronic Health Records: Update and maintain electronic clinical records with precision, ensuring all patient information is current, accurate, and compliant with regulatory standards.


• Quality Assurance: Review documentation for accuracy and completeness, identifying and resolving any discrepancies to ensure optimal patient safety and care continuity.


• Team Collaboration: Coordinate with cross-functional teams to resolve patient issues, escalate concerns when necessary, and contribute to continuous improvement initiatives.

Required Qualifications

To succeed in this role, candidates must meet the following requirements:

• Education: Bachelor's degree from an accredited institution is required.


• Customer Service Experience: Minimum of one year experience working in a customer service environment, demonstrating strong communication skills and a patient-first approach.


• Data Entry Skills: Proficiency in data entry with a strong attention to detail and accuracy.


• Technical Skills: Experience working in Microsoft Office applications, specifically:
  
  
  
  • Excel: Ability to work with spreadsheets, data organization, and basic formulas
  
  
  • Outlook: Professional email communication and calendar management
  
  
  • Word: Document creation, formatting, and correspondence
  
  
  
  


• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with patients, families, and healthcare professionals.


• Organizational Skills: Strong ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Healthcare Experience: Previous experience working in a healthcare environment, particularly in home infusion or specialty pharmacy settings.


• Durable Medical Equipment (DME): Experience with home infusion therapy or durable medical equipment (DME) is highly desirable.


• Call Center Background: Prior call center experience with demonstrated ability to handle high-volume calls professionally.


• Clinical Knowledge: Familiarity with medical terminology, insurance verification processes, and patient care coordination.


• EMR/EHR Experience: Experience with electronic medical records systems is a plus.

Work Environment and Culture

This is a remote position, allowing you to work from the comfort of your home anywhere in the United States. arenaflex is committed to providing our remote team members with the tools, training, and support they need to succeed. We maintain a collaborative virtual environment where communication is prioritized, and team members have access to ongoing training and professional development opportunities.

At arenaflex, we foster a culture of inclusivity, integrity, and excellence. We believe in empowering our employees to grow both personally and professionally, and we celebrate the diverse perspectives and talents each team member brings to our organization. Our commitment to work-life balance ensures that you can thrive in your career while maintaining the flexibility you need for your personal life.

Compensation and Benefits

arenaflex is proud to offer a competitive compensation package that reflects the importance of your role in patient care:

• Hourly Rate: $26.00 per hour


• Employment Type: Full-time position


• Work Hours: 8 hours per day


• Location: Remote – work from anywhere in the US (Nashville, TN area preferred for occasional in-person requirements)

In addition to competitive pay, arenaflex provides a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage for employees and their families.


• Prescription Coverage: As a pharmacy-focused organization, arenaflex offers excellent prescription drug coverage as part of its healthcare benefits.


• Retirement Savings: 401(k) retirement savings plan with company match to help you prepare for your future.


• Paid Time Off: Generous paid vacation days, personal days, and paid holidays.


• Employee Assistance Program (EAP): Access to counseling, mental health support, and resources for employees and their families.


• Tuition Assistance: Educational assistance programs to support your career advancement and professional development.


• Employee Discounts: Exclusive discounts on arenaflex products and services.


• Wellness Programs: Access to health screenings, fitness resources, and wellness initiatives designed to support your overall well-being.


• Career Development: Opportunities for career growth and advancement within the organization.


• Flexible Work Arrangements: Remote work options and flexible scheduling where applicable.


• Life and Disability Insurance: Company-provided life insurance and disability coverage for financial protection.


• Employee Stock Purchase Plan: Opportunity to purchase arenaflex stock at discounted rates.

Why Join arenaflex?

When you join arenaflex, you become part of a team that is transforming healthcare delivery across America. Your work as a Patient Care Coordinator will have a direct and meaningful impact on patients who depend on enteral nutrition support for their health and quality of life. This is more than just a job – it's an opportunity to be part of something bigger and to contribute to a mission that improves lives every day.

We invest in our employees through continuous training, mentorship programs, and pathways for career advancement. Whether you're just starting your career in healthcare or looking to grow within a leading organization, arenaflex provides the resources and support you need to succeed.

How to Apply

If you are ready to take the next step in your career and join a team that values compassion, excellence, and innovation, we encourage you to apply today. This is your opportunity to grow with a industry leader while making a meaningful difference in the lives of patients.

Apply now to join arenaflex and become part of a team that is dedicated to helping people on their path to better health!