Customer Service Representative

All Surfaces is one of the nation’s leading distributors for flooring and sundries, and they are seeking a Customer Service Representative. The role involves processing customer orders and providing excellent customer service, while also coordinating deliveries and addressing customer inquiries.

Responsibilities

• Answer incoming calls and emails to follow up on customer questions and concerns
• Coordinate special deliveries, orders, and requests
• Edits orders received for price and nomenclature
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer
• Writes or types order forms, or enters data into the computer, to determine the total cost for the customer
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Processes customer orders/changes/returns according to established department policies and procedures
• Works closely with the warehouse for any order discrepancies and inventory issues
• Partners with the sales team to meet and exceed customer service expectations
• Carry out other duties and responsibilities as may be assigned or required

Skills

• High School Diploma or equivalent degree
• 0-2 years of experience in a customer service environment
• Familiarity with Microsoft Office Suite
• Proficient with the English language
• Strong phone contact handling skills and active listening skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Able to work in a general office environment, Monday-Friday
• Be able to pass a background check and drug test for pre-employment screening
• Legally permitted to work in the United States
• Experience working with an ERP system is not required but is a plus

Company Overview