Customer Service Rep II

NeighborHealth is one of the largest community health centers in the country, committed to serving the greater Boston area. They are seeking a friendly, hard-working Contact Center Representative fluent in both English and Spanish to support clinical departments by answering patient calls, scheduling appointments, and processing refill requests.

Responsibilities

• Schedule, reschedule, and cancel appointments
• Document clear and concise messages and route appropriately
• Appropriately transfers calls to other departments when required
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
• Process refill requests accurately and effectively, according to guidelines
• Conduct outreach calls on behalf of clinical departments

Skills

• HS Diploma/GED required
• Excellent written and verbal communication, judgment and problem solving skills
• Minimum of 1 year customer service, administrative, or call center experience
• Bilingual fluency Spanish/English required
• Knowledge of medical terminology and experience working with electronic medical record technology a plus
• Proficient in Microsoft Office Suite

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.

Company Overview