Customer Service & Dispatch Coordinator – Field Operations Support Specialist (Bilingual English/Spanish)

Join arenaflex as a Customer Service & Dispatch Coordinator

Are you a natural problem-solver who thrives in dynamic, fast-paced environments? Do you excel at balancing multiple priorities while delivering exceptional customer experiences? If so, arenaflex invites you to join our team as a Customer Service & Dispatch Coordinator – a dual-role position that offers variety, challenge, and the opportunity to make a meaningful impact on both our customers and field operations teams.

At arenaflex, we believe that outstanding customer service is the foundation of everything we do. Our field operations team relies on skilled coordinators like you to ensure seamless service delivery, optimize schedules, and maintain the highest levels of customer satisfaction. This role offers an exciting blend of administrative precision, real-time problem-solving, and interpersonal communication – all essential skills for a rewarding career in operations management.

About arenaflex

arenaflex is a forward-thinking organization committed to excellence in service delivery and customer care. We take pride in building strong relationships with our clients, supporting our dedicated field teams, and fostering a collaborative work environment where every employee has the opportunity to grow and succeed. Our culture is built on integrity, accountability, and a relentless focus on exceeding customer expectations. When you join arenaflex, you become part of a team that values your contributions, supports your professional development, and recognizes your achievements.

Position Overview

As a Customer Service & Dispatch Coordinator at arenaflex, you will serve as the vital link between our customers and our field service teams. This position requires a unique blend of organizational excellence, communication prowess, and the ability to remain calm and effective under pressure. You will be responsible for coordinating the scheduling and dispatching of service calls while simultaneously providing exceptional customer support through various channels including phone, email, and in-person interactions.

The ideal candidate for this role is someone who embraces challenges, adapts quickly to changing circumstances, and takes pride in delivering accurate, timely, and professional service. If you have a track record of success in fast-paced environments and possess strong multitasking abilities, we encourage you to apply.

Key Responsibilities

Dispatching & Scheduling

• Schedule and dispatch service technicians, drivers, or field staff based on customer needs, technician availability, and geographic efficiency


• Monitor real-time field staff locations and job statuses using dispatch software to optimize route efficiency and minimize response times


• Communicate job details, specific instructions, and timely updates to field personnel through multiple communication channels


• Proactively adjust schedules as needed to accommodate cancellations, delays, emergencies, or priority service requests


• Coordinate same-day service requests and ensure optimal coverage across all territories


• Maintain detailed logs of all dispatch activities, route changes, and service adjustments for operational records

Customer Service Excellence

• Answer incoming calls and emails from customers regarding service requests, general inquiries, billing questions, or service-related issues


• Provide accurate, comprehensive information about services, scheduling procedures, and follow-up processes


• Handle customer complaints or concerns with professionalism, empathy, and effective de-escalation techniques


• Build and maintain positive relationships with customers by delivering consistent, high-quality service experiences


• Document all customer interactions in CRM or dispatch software systems to ensure seamless information flow and follow-up


• Proactively reach out to customers to confirm appointments, provide estimated arrival windows, and ensure satisfaction with completed services

Administrative Support

• Input, update, and maintain job tickets, customer data, and service records in our management systems


• Generate and send service confirmations, invoices, or service reports to customers as required


• Collaborate effectively with other departments including sales, billing, operations, and field management to ensure seamless service delivery


• Assist with data entry, file organization, and general office support as needed


• Participate in team meetings, training sessions, and process improvement initiatives

Essential Qualifications

• Education: High school diploma or equivalent required


• Experience: Minimum 1+ years of experience in dispatching, customer service, or administrative support roles; industry experience in field services, logistics, or related sectors is a plus


• Language Skills: Bilingual proficiency in English and Spanish (both written and verbal) is required


• Technical Proficiency: Basic computer skills including proficiency in Microsoft Office applications and comfort learning new software systems


• Availability: Ability to work full-time schedule (40 hours per week) with flexibility for occasional overtime as needed

Required Skills & Competencies

• Organizational Excellence: Strong organizational and multitasking skills with the ability to prioritize effectively in a dynamic environment


• Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and professionally


• Pressure Management: Ability to remain calm, composed, and effective under pressure, especially during high-volume periods or emergency situations


• Problem-Solving: Strong problem-solving and decision-making abilities with a proactive approach to identifying and resolving issues


• Attention to Detail: Meticulous attention to detail when managing schedules, data entry, and customer records


• Customer Focus: Genuine passion for customer service with a commitment to exceeding expectations


• Team Collaboration: Ability to work independently and as part of a collaborative team


• Adaptability: Flexibility to adapt to changing priorities, new technologies, and evolving processes

Preferred Qualifications

• Previous experience in dispatching or scheduling within field services, utilities, telecommunications, or similar industries


• Familiarity with dispatch software, CRM systems, or field service management platforms


• Experience handling high-volume call centers or customer service environments


• Basic understanding of geographic routing and map reading


• Knowledge of service industry best practices and customer retention strategies

Career Growth & Development Opportunities

At arenaflex, we are invested in the long-term success and professional growth of our team members. This position offers an excellent foundation for building a career in operations management, customer success, or field services administration. As you develop expertise in our systems and processes, you will have opportunities to take on additional responsibilities, mentor new team members, and advance into supervisory or coordination roles.

We support continuous learning through on-the-job training, access to professional development resources, and internal promotion opportunities. Many of our current leadership team members began their careers in entry-level or coordinator roles and grew with the organization. Your ambition and dedication will determine the trajectory of your career at arenaflex.

Work Environment & Culture

You will work in a collaborative, team-oriented environment where communication and cooperation are essential to our success. Our office culture emphasizes respect, transparency, and support – we believe that when our team members succeed, our organization succeeds. You will interact with colleagues across departments, building relationships that last and contributing to a positive workplace atmosphere.

The role is based in-person at our work location, allowing for direct collaboration with team members and immediate access to the resources you need to succeed. While the work can be fast-paced and occasionally stressful, we maintain a supportive environment where your contributions are valued and recognized.

Compensation & Benefits

We offer a competitive hourly wage of $14.00 – $17.00 per hour, commensurate with experience and qualifications. In addition to competitive pay, arenaflex provides a comprehensive benefits package designed to support your health, financial security, and overall well-being. Our benefits may include:

• Health insurance coverage (medical, dental, and vision)


• Paid time off including vacation, sick leave, and holidays


• 401(k) retirement plan with employer matching


• Employee assistance program


• Professional development and training opportunities


• Employee recognition programs

Why arenaflex?

When you join arenaflex, you become part of a team that values integrity, excellence, and innovation. We are committed to creating a workplace where every employee feels respected, supported, and empowered to reach their full potential. Our customers rely on us for reliable, high-quality service, and our team members are the driving force behind that commitment.

We believe in rewarding hard work and dedication with competitive compensation, growth opportunities, and a positive work environment. If you are ready to take the next step in your career and join a team that values your skills and contributions, arenaflex is the place for you.

How to Apply

If you are ready to bring your organizational talents, customer service skills, and bilingual abilities to arenaflex, we want to hear from you! This is an excellent opportunity to join a dynamic team, develop valuable skills, and build a rewarding career in a supportive environment.

To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you are excited about this opportunity. We review applications on a rolling basis and encourage you to apply as soon as possible.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join arenaflex today and become part of a team where your skills are valued, your growth is supported, and your contributions make a real difference!