Customer Service Member Solutions Coordinator

Waco Tribune-Herald is seeking a Customer Service Member Solutions Coordinator to provide excellent customer service and assist with membership processing. The role involves managing daily membership tasks, serving as a primary call center team member, and supporting the annual conference and trade show.

Responsibilities

• Process the daily membership check batch
• Reclassify memberships
• Print membership cards
• Serve as a primary call center team member
• Assist with the annual conference and trade show

Skills

• Strong interpersonal skills with the ability to build positive relationships with customers and team members
• Organizational skills and ability to thoroughly review documents for accuracy while working in a fast-paced, deadline driven environment
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Must adhere to the GCSAA service standards, bylaws and deadlines while processing daily membership batches
• Must be able to travel to the GCSAA Conference and Trade Show (5-6 days annually) and provide onsite support for registration operations
• Must have a minimum of one (1) year experience working in a professional office performing general administrative or accounting duties and providing superior customer service
• Solid knowledge and understanding of Microsoft Office programs (Excel, Word, Outlook) required
• Must live within a commutable distance from our headquarters in Lawrence, KS
• Valued, but not required, an associate or bachelor's degree or equivalent experience
• Familiarity with the game of golf is a plus but not required

Benefits

• Generous paid leave
• A hybrid work schedule
• Community involvement opportunities

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