Client Services Support Analyst

Precision Medicine Group is focused on transforming the way healthcare connects with customers through innovative technology and analytics. The Client Services Support Analyst will play a crucial role in the development and deployment of Access Genius, collaborating with clients and team members to ensure project success and client satisfaction.

Responsibilities

• Collaborate with mentors and leadership to understand “why” and “how” to best initiate projects to facilitate learning and career growth
• Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities
• Responsible for collecting business requirements based on client input and testing of product offerings
• Responsible for project plan development, execution and maintenance. Collaborate with team members to communicate project accomplishments, risks and mitigation plans to keep project delivery on track
• Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes
• Develop competency in client MRL review systems and approval processes
• Coordinate meetings with Engagement, Business Intelligence and Application Teams and/or key content experts as necessary
• Manage the client inquiry process to ensure client satisfaction

Skills

• Bachelor's degree
• Availability to work Eastern Standard Time and potentially outside the company's standard hours of operation when necessary
• Internet connection that will support working on large files, video and audio calls
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to travel up to 5%
• Project Coordination experience
• Detail oriented self-starter with strong organizational and communication skills
• Project Management Software

Benefits

• Discretionary annual bonus
• Health insurance
• Retirement savings benefits
• Life insurance
• Disability benefits
• Parental leave
• Paid time off for sick leave and vacation

Company Overview