Claims Specialist l Hybrid

Dovenmuehle is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. The Claims Specialist I is responsible for preparing, filing, and pursuing all claims accurately and promptly, ensuring compliance with guidelines and regulations.

Responsibilities

• Monitor all daily, weekly, and monthly reports and queues to ensure timelines are met
• Prepare claims and/or related documents and verify that all documentation has been gathered
• Identify missing documentation and requests from clients and vendors
• Perform daily, routine follow-up on a caseload
• Timely and accurately notates the system of records, documenting all servicing, action taken, delays, follow-up, and phone conversations
• Identify non-claimable items and complete research to validate
• Reconcile system information and claim forms
• Accurately calculate and file claims to recover escrow, corporate advances unpaid principal balance and lost interest as applicable, based on the loan type
• Prepare and submit claim package as required to applicable entity
• Prepare and submit requests for reimbursement to vendor, if applicable
• Ensure all claims are accurate and completed within insurer/investor guidelines, regulations, applicable laws and company policies and procedures
• Reconcile and/or note and report discrepancies found in documentation and claims
• Advise Team Lead and Supervisor of any issues including, but not limited to, claim denials/curtailments, re-conveyance, offsets, delays in getting properties in conveyance condition, missing documentation, and title problems
• Ensure all claim documents are imaged within the company system of records in compliance with its guidelines
• Develop constructive and cooperative working relationships with clients, insurer/investor, vendors, and other employees, and maintain those relationships over time
• Willingness to learn new skills and expand job knowledge, through various learning programs, as assigned by leadership
• Comply with the Code of Conduct and successfully completes annual regulatory training requirements
• Performs other related duties as assigned

Skills

• High School diploma or equivalent
• Advanced PC skills: Proficient with Microsoft applications
• Strong analytical and problem-solving skills and attention to detail
• The ability to handle complex, multiple tasks simultaneously in a fast-paced, volume-driven environment
• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
• Associate or bachelor's degree

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Company Overview