Salesforce Administrator

Harlem Children's Zone (HCZ) is a world-renowned education and poverty-fighting organization based in New York, seeking a Salesforce Administrator for the Research and Evaluation Department. The role involves providing day-to-day support, maintenance, and improvement of the enterprise-wide Salesforce instance, ensuring data quality and assisting in training power users.

Responsibilities

• Serve as primary system administrator for HCZ Salesforce users
• Handle all basic administrative functions, including user account maintenance, reports and dashboards, flows, and other routine tasks
• Implement and enforce data quality best practices, including data cleaning and deduplication, to ensure accurate and reliable data within the Salesforce platform
• Document key policies, procedures, best practices, and use cases specific to the organization
• Coordinate the evaluation, scope, and completion of new development requests
• Perform data uploads with data acquired from primary or secondary data sources and maintain data integrity
• Assist in training power users and grow the Salesforce skill set across all departments
• Monitor and manage Salesforce integrations with other data systems
• Design automated processes to improve efficiency with scale and lean design

Skills

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a combination of relevant education and equivalent practical experience
• 1+ years of work experience, preferably in the nonprofit sector, or have completed the Admin Beginner and Intermediate trail on Trailhead Salesforce Administrator certification
• Strong understanding of Salesforce Administration best practices
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
• Experience with data migration and data management tools (e.g., Demand Tools)
• Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Excellent verbal and written communication skills, including the ability to communicate effectively to both technical and non-technical audiences
• Strong data management abilities
• Be an active Trailhead learner
• Experience in Nonprofit Success Pack (NPSP)
• Education Cloud
• Marketing Cloud
• Data Cloud
• Analytics Cloud

Benefits

• Highly competitive base salaries
• Paid time off
• Employee referral bonus
• Career Advancement
• No-cost health insurance
• Life Insurance
• Short-and long-term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

Company Overview