Join arenaflex as a CDP Product Leader – Shape the Future of Customer Experience

Are you ready to take your technical career to new heights? At arenaflex, we're not just connecting people to destinations—we're revolutionizing how we understand and serve our customers through cutting-edge data technology. We're currently seeking a talented CDP Product Leader to join our dynamic team and lead the evolution of our Real-time Customer Data Platform.

This is a unique opportunity to be at the forefront of customer data innovation within one of the world's most recognized travel brands. As our CDP Product Leader, you'll play a pivotal role in transforming how arenaflex understands, engages, and delights millions of customers across the globe. If you're passionate about data-driven customer experiences and thrive in a collaborative, fast-paced environment, we want to hear from you.

About arenaflex

At arenaflex, we believe that every journey matters. From the moment a customer dreams about their next adventure to the time they land at their destination, we're committed to providing an exceptional experience. But what sets us apart is our unwavering dedication to innovation and our people-first culture. We've built a reputation as a leader in the aviation industry, and we're constantly pushing boundaries to deliver personalized, seamless experiences to our customers.

Our technology team is the backbone of this commitment. We invest heavily in cutting-edge platforms that enable us to anticipate customer needs, deliver personalized communications, and create meaningful connections. The Customer Data Platform (CDP) is at the heart of this strategy, and as our CDP Product Leader, you'll be instrumental in driving its success.

What You'll Do: Key Responsibilities

As the CDP Product Leader at arenaflex, you'll bring your technical expertise and leadership skills to manage, optimize, and advance our Adobe Experience Platform Real-time CDP. This is a high-impact role where you'll work cross-functionally with marketing, IT, analytics, and customer experience teams to ensure our CDP delivers maximum value to the business.

Platform Management & Optimization

Own the end-to-end management and maintenance of the Adobe Experience Platform (AEP) Real-time CDP, ensuring it meets all business requirements and performs at peak efficiency

Monitor platform health and conduct regular audits to identify optimization opportunities and ensure best-in-class utilization

Develop and implement governance frameworks to maintain data quality, security, and compliance across the platform

Create and maintain comprehensive documentation of platform configurations, workflows, and processes

Technical Leadership & Guidance

Provide expert technical guidance to internal teams on segment building, audience activation, and RT-CDP capabilities

Translate complex technical concepts into clear, actionable insights for non-technical stakeholders

Collaborate with IT and other departments to align technical implementations with business objectives

Serve as the primary subject matter expert for all things related to our Customer Data Platform

Problem Solving & Innovation

Troubleshoot technical issues quickly and effectively, implementing sustainable solutions

Stay current with the latest trends, features, and best practices in Adobe Experience Platform and the broader CDP landscape

Identify opportunities to leverage new platform capabilities to drive business value

Work closely with Adobe Support and consulting partners to coordinate product enhancements and resolve complex issues

Team Enablement & Collaboration

Design and deliver training programs to upskill internal teams on effective platform usage

Lead education sessions and workshops to promote platform adoption and best practices

Mentor team members and foster a culture of continuous learning and improvement

Facilitate cross-functional collaboration to ensure alignment between technical implementations and business goals

What We're Looking For: Qualifications & Skills

Minimum Qualifications

To succeed in this role, you'll need a strong foundation in technical data management combined with excellent communication skills. We're looking for candidates who can bridge the gap between technical complexity and business impact.

Experience: Minimum 3 years of experience in technical data management and marketing technology solutions

Technical Expertise: Strong proficiency with Adobe Experience Platform or equivalent Customer Data Platform solutions

Problem-Solving: Demonstrated ability to troubleshoot complex technical issues and implement effective solutions

Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical audiences

Analytical Skills: Strong analytical and problem-solving abilities with a data-driven approach

Values Alignment: Consistently prioritizes safety and security of self, others, and customer data

Inclusivity: Embraces diverse people, thinking, and styles

Education: High school diploma, GED, or equivalent

Authorization: Must be at least 18 years of age and authorized to work in the United States

Preferred Qualifications

While we value experience, we're also excited about candidates who bring unique perspectives and additional expertise. The following qualifications would give you a competitive edge:

Advanced Education: Bachelor's or Master's degree in Business, Computer Science, Data Science, or a related field

CDP Experience: Direct experience with Customer Data Platforms such as Adobe Experience Platform, Salesforce Customer 360, or Segment

Implementation Track Record: Proven success managing and implementing complex enterprise-level systems

Data Governance: Deep understanding of data governance and data management best practices

Industry Experience: Prior experience in large-scale e-commerce or digital business environments, preferably with a focus on customer journey optimization

Project Management: Strong project management skills with the ability to lead multiple initiatives simultaneously

Why arenaflex: Benefits & Perks

At arenaflex, we know that our people are our greatest asset. That's why we're committed to providing a comprehensive benefits package that supports your professional growth, personal wellbeing, and work-life balance. When you join arenaflex, you become part of a community that values integrity, teamwork, and servant leadership.

Competitive Compensation

Industry-competitive salary with performance-based incentives

Industry-leading 401(k) plan with generous company contributions (up to 9%)

Profit sharing program that rewards your contribution to our success

Time Off & Leave

Paid vacation days, holidays, and personal time

Comprehensive paid leave programs including maternity and parental leave

Paid sick leave to support your health and recovery

Health & Wellness

Comprehensive health benefits including medical, dental, and vision coverage

Short-term and long-term disability insurance

Life insurance benefits for you and your family

Holistic wellbeing programs covering physical, emotional, social, and financial health

Employee Assistance Program providing support for you and your household members

Free financial coaching and resources for intellectual health

Family Support

Fertility assistance and support services

Surrogacy and adoption assistance

Lactation support and resources

Subsidized backup care for dependents

Programs supporting family members at all life stages

Travel Benefits

Domestic and international space-available flight privileges for employees

Eligible family members also receive travel benefits

Opportunities to explore the world while building your career

Career Development

Comprehensive career development programs to help you achieve long-term goals

Access to training and certification opportunities

Mentorship programs and leadership development

Internal mobility opportunities across departments

Community & Inclusion

Business Resource Groups connecting employees with shared interests

Global partnerships for community engagement

Sustainability initiatives and environmental programs

Recognition rewards through our Unstoppable Together platform

Access to over 500 discounts through Deltaperks

Our Culture: Living Our Values

At arenaflex, our culture is rooted in five core values that guide everything we do: Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe in creating an inclusive environment where every voice matters, and diverse perspectives are celebrated. Our commitment to these values isn't just about making headlines—it's about creating a workplace where you can truly thrive.

We embrace diverse thinking and understand that innovation happens when different perspectives come together. Whether you're collaborating with colleagues across the globe or serving our customers at every touchpoint, you'll be supported by a team that genuinely cares about your success.

Ready to Take Flight?

If you're excited about the opportunity to shape the future of customer experience at arenaflex, we encourage you to apply today. This is more than just a job—it's a chance to be part of something bigger, to grow your career, and to make a meaningful impact on millions of customers every day.

Join our team and discover why aren'taflex is more than a workplace—it's a community of passionate professionals committed to connecting the world and creating memorable experiences. We can't wait to see what you'll bring to the table.

arenaflex is an equal opportunity employer. We value diversity and inclusion and are committed to creating a workplace where everyone belongs.

CDP Product Leader – Customer Data Platform Technical Expert – Remote Work Opportunity