Associate, Bank Operations

Community Federal Savings Bank (CFSB) is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a detail-oriented and proactive Associate, Bank Operations who will focus on abandoned and unclaimed properties.

Responsibilities

• Run daily/weekly dormancy and escheatment reports to identify eligible accounts across product lines (checking/savings, cards, remittances, gift cards)
• Validate dormancy triggers (e.g., period of inactivity, returned mail, undeliverable statements) and customer contact details
• Prepare and send due diligence notices (mail/email) within mandated timelines; track responses and reactivation outcomes
• Process state escheat filings (pre‑escheat, remittance, and post‑escheat confirmations) and reconcile balances with Finance/GL
• Post required general ledger entries and ensure journal support aligns with filings and remittances
• Maintain audit trails: notices, dates, amounts, account evidence, and state reporting artifacts
• Coordinate with Customer Service to reactivate accounts when customers respond; reverse escheat workflow where appropriate
• Partner with Compliance/Legal on policy interpretation and changes to state rules
• Work with Finance on monthly close impacts, reconciliation, and remittance confirmations
• Coordinate with Technology/Data teams on report logic, file formats, and secure data transfer to state portals/vendors
• Engage Customer Experience on outreach templates and clear customer guidance
• Research and resolve customers’ inquiries
• Work collaboratively with internal teams to ensure client satisfaction and successful project completion
• Generate and compile data for internal/external audits. Which may include MRA remediation related 314 rule
• Perform quality control checks to ensure all processing and posting are accurate
• Perform other duties as assigned by Management

Skills

• Bachelor's Degree or equivalent work experience in a related field
• 1–3 years of banking operations experience (deposit ops, card ops, payments, reconciliations, or settlements)
• Familiarity with escheatment/unclaimed property processes (dormancy, due diligence, reporting, remittance)
• Excellent verbal, written, interpersonal communication and leadership skills
• Proven track record of effectively working in cross-functional teams
• Ability to communicate effectively with vendors/partners, customers, and internal teams
• Detail-oriented and proactive approach
• Ability to run daily/weekly dormancy and escheatment reports
• Ability to validate dormancy triggers and customer contact details
• Ability to prepare and send due diligence notices within mandated timelines
• Ability to process state escheat filings and reconcile balances with Finance/GL
• Ability to maintain audit trails and coordinate with Customer Service
• Ability to partner with Compliance/Legal on policy interpretation
• Ability to work with Finance on monthly close impacts and remittance confirmations
• Ability to coordinate with Technology/Data teams on report logic and secure data transfer
• Ability to engage Customer Experience on outreach templates and customer guidance
• Ability to research and resolve customers' inquiries
• Ability to perform quality control checks to ensure processing and posting accuracy
• “Roll-up-your sleeves” entrepreneurial approach desired

Benefits

• Performance-based bonus
• Other benefits

Company Overview