Temporary Customer Service Coordinator

COCC is an industry-leading fintech provider delivering innovative technology solutions throughout the Northeastern United States. They are seeking a temporary Customer Service Coordinator to support the electronic forms team by managing day-to-day activities, including form validation and communication with software developers.

Responsibilities

• Perform testing to ensure functionality for client
• Communicate changes and updates to software engineering teams, working collaboratively across business units
• Manage multiple cases within SLAs and work with programming as necessary to convey customer requests
• Other projects and initiatives as agreed upon

Skills

• High school diploma
• Adaptable, collaborative work style with appreciation for a fast-paced work environment
• Strong organizational and communication skills
• Experience working with clients and customers
• Familiarity with banking systems, terminology and processes
• 1 year or more experience in the banking industry
• Experience with core banking application products
• Experience with Jira

Company Overview