Technical Support Representative

CVS Health is dedicated to building a world of health around every individual. As a Technical Support Representative, you will provide timely technical responses to inquiries from CVS store employees and deliver outstanding customer service while troubleshooting various systems and hardware.

Responsibilities

• Document problems, complete problem tickets, and request information in the support tools
• Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
• Effectively manage call workload
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
• Collaborate well in a team environment
• The full-time employee will work 5 days a week and must be able to work one weekend shift a week

Skills

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience
• Experience in a help desk/call center environment providing technical support in a retail environment
• Experience using computer hardware and software applications

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources

Company Overview

Company H1B Sponsorship