Service Technician

GRUNDFOS is dedicated to pioneering smarter solutions for moving and transforming water. The Service Technician will manage end-to-end workshop and field service activities, focusing on diagnosing, repairing, and delivering exceptional service for critical pump systems while ensuring safety and quality standards are met.

Responsibilities

• Conduct inspection, fault analysis, warranty qualification, repair, and performance testing of returned pumps in the workshop and at customer sites
• Register customer information, perform risk assessments, and clean pumps according to EHS sanitary requirements upon receival
• Process warranty claims in FAS, report product quality issues in QIP, and prepare quotations for non-warranty repairs
• Deliver professional repair reports to customers, coordinate packing and shipping of completed units, and handle merchant returns and credit processing
• Perform regular workshop maintenance including calibration and upgrade of equipment and tools, and conduct workplace safety inspections
• Maintain strong relationships with customers, service partners, and internal stakeholders while communicating Safety, Health, and Environment matters

Skills

• A bachelor's degree or equivalent in a technical discipline (mechanical, electrical, or related field)
• A minimum of 1-2 years of relevant work experience in a service, repair, or workshop environment
• Experience servicing Pumps, motors, controls, or have rotating equipment experience
• Proficiency with SAP, MS Word, and MS Excel
• Detail-oriented technical problem solver with strong customer service skills
• Commitment to safety
• Ability to work independently in a remote, travel-heavy role
• Knowledge of warranty claim processes and quality improvement reporting
• Familiarity with health & safety regulations and risk assessment procedures in a workshop or field service setting

Benefits

• Paid time off
• Paid holidays
• Merit increases
• Bonuses
• Employee stock purchase programs
• Flexible hours
• Home working opportunities
• Parental support
• Annual bonuses
• Health insurance
• Strong focus on well-being activities
• Three days' additional paid leave for volunteering in your community
• Access to on-demand training and learning sessions
• Carefully structured programmes to pursue personal and professional development opportunities

Company Overview