Collections Specialist - Hybrid

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations and servicing solutions. The Collections Specialist role involves supporting automotive finance clients by handling customer service and soft collections tasks within a fast-paced contact center environment.

Responsibilities

• Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates
• Process ACH Requests and provide payoff quotes
• Perform soft collections:(1-45 days past due) and set up repayment plans
• Use Skip Tracing tools to locate and update customer information

Skills

• High School Diploma or GED
• Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
• State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you

Benefits

• Paid Training: Get set up for success from day one
• Generous PTO and Paid Holidays
• Education Support: Tuition reimbursement available
• Day-One Benefits: Health, dental, and vision coverage start immediately
• Career Growth: Strong focus on internal promotions

Company Overview