Senior E-Commerce Analytics Analyst – Remote Data-Driven Insights Professional (Part-Time/Flexible)

Join arenaflex: Revolutionize Digital Analytics in the Travel Industry

Are you ready to take your analytical career to new heights while working from the comfort of your home? arenaflex is looking for a talented Senior E-Commerce Analytics Analyst to join our dynamic team and help shape the future of digital travel experiences. This is a unique opportunity to leverage your data expertise while contributing to a company that's transforming how millions of travelers access affordable air travel across North America.

At arenaflex, we believe that the skies should be accessible to everyone. Our mission of "Low Fares Done Right" isn't just a tagline—it's the foundation of everything we do. We pride ourselves on delivering exceptional value to our customers while maintaining a culture of innovation, efficiency, and genuine hospitality. As a Senior E-Commerce Analytics Analyst, you'll play a critical role in optimizing our digital platforms and helping us understand how travelers interact with our website and mobile applications.

Why arenaflex? A Workplace That Flies Above the Rest

When you join arenaflex, you become part of a team that truly cares about its people. We understand that work is just one piece of your life puzzle, which is why we've created a supportive environment that promotes work-life balance. Our "Dress for Your Day" business casual policy means you can feel comfortable while staying professional, and our flexible scheduling ensures you have the time you need for what matters most in your life.

We believe in rewarding our team members generously for their hard work and dedication. Our Total Rewards program includes competitive base salary, short-term and long-term incentives, generous paid time off, and comprehensive health benefits that begin the first of the month following your start date. We also offer a 401(k) plan to help you save for the future, because we know that financial security is important to you and your family.

Travel Perks That Take You Places

One of the most exciting benefits of working at arenaflex is our travel perks program. You'll receive flight benefits for you and your family, allowing you to explore over 100 destinations across the United States, Canada, the Dominican Republic, and Mexico. We also offer buddy passes for your friends, so they can experience the arenaflex difference firsthand. Additionally, you'll enjoy exclusive discounts throughout the travel industry, including hotels, car rentals, cruises, and vacation packages. Even outside of travel, we offer discounts on mobile plans, movie tickets, restaurants, baggage fees, and more than 2,000 other vendors.

Making a Difference Together

At arenaflex, we believe in supporting our community both inside and outside the workplace. The HOPE League is our nonprofit agency dedicated to providing employees with financial assistance during catastrophic hardship. When you join arenaflex, you become part of a family that looks out for one another through thick and thin.

About Our Company

arenaflex is committed to providing "Low Fares Done Right" to more than 100 destinations while expanding our presence throughout the United States, Canada, the Dominican Republic, and Mexico. We operate more than 350 daily flights and take pride in our dedicated team of aviation professionals who deliver our signature service to millions of customers each year.

Our commitment to excellence has been recognized industry-wide. We were honored with the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence, and we were recently named the most fuel-efficient airline in the industry by the International Council on Clean Transportation thanks to our advanced technology and operational efficiencies. When you work at arenaflex, you're joining an award-winning team that's leading the way in sustainable aviation.

What You'll Be Doing: Key Responsibilities

As a Senior E-Commerce Analytics Analyst at arenaflex, you'll be at the forefront of our digital transformation. Your analytical expertise will drive critical decisions that shape our website and mobile application strategies. Here's what you can expect to do in this role:

• Transform Data into Actionable Insights: Translate complex data into clear, actionable insights that unlock growth across eCommerce, Acquisition, and Retention initiatives. You'll be the voice of the customer, helping us understand how travelers navigate our digital platforms.


• Create Impactful Reports and Dashboards: Develop immediately interpretable formats including dashboards and management reports that directly influence key business decisions and prioritization within the Product Organization.


• Identify Market Trends: Leverage various reporting tools and syndicated intelligence to identify emerging trends and competitive developments in the travel industry.


• Error Analysis and Resolution: Conduct thorough error analysis of all digital products to identify issues that may impact customer experience and work with teams to implement solutions.


• Lead Ad-Hoc Projects: Conduct special projects, reviews, and analyses as directed by senior leadership, providing quick turnaround on critical business questions.


• Weekly Leadership Reporting: Prepare and deliver weekly reports to senior management, ensuring accuracy and timeliness of all digital performance metrics.


• Data Requirements Support: Assist on data requirements for key projects across the organization, collaborating with cross-functional teams to ensure data needs are met.


• Automate and Optimize: Continuously monitor reporting effectiveness, evolve existing reports, and identify opportunities to automate and gain efficiencies in data collection and reporting processes.


• Executive Presentations: Present data findings in executive summaries or presentations to leadership, providing clear insights and recommendations that drive strategic decisions.


• Maintain Data Integrity: Ensure data accuracy and integrity through weekly data acquisition, processing, cleaning, and auditing procedures.


• Collaborate with Product and IT: Partner with the Product team and IT to ensure business needs are being met with well-maintained data architecture and mapping for smooth data flows.


• Build Strong Relationships: Build and maintain relationships with stakeholders both inside and outside the organization, becoming a trusted advisor on digital analytics matters.

Additional Leadership Opportunities

As a senior member of the team, you'll also have opportunities to mentor and develop junior team members across the Revenue Analytics, Pricing, and Revenue Management groups. You'll help deepen the team's collective skillset and improve overall performance around eCommerce and all Digital Products. You'll also lead change across the organization by improving immediately owned procedures and taking initiative to champion cross-functional opportunities.

Qualifications: What We're Looking For

Education and Experience

• Bachelor's degree in Computer Science, Marketing, Business, or a related field, or equivalent work experience


• 3-5 years of experience in eCommerce and Digital Analytics


• Proven track record of delivering value through data-driven decisions


• Previous experience in the travel industry is a plus

Essential Skills and Competencies

• Analytical Excellence: Excellent analytical and problem-solving competencies with the ability to synthesize complex data sets into meaningful insights.


• Communication Skills: Excellent verbal and written communication skills, with the ability to build relationships with stakeholders at all levels of the organization.


• Independent Work Ethic: Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.


• Proactive Problem-Solving: Inclined to solve problems, own resolutions, and step up in leadership vacuums when needed.


• Technical Certifications: Google Analytics Certifications are highly preferred.

Technical Knowledge, Skills, and Abilities

• Deep knowledge of Google Analytics, with GA4 experience strongly preferred


• Experience with Google Tag Manager for implementation and tracking


• Experience with other reporting and error analysis tools including Contentsquare, Dynatrace, and Noibu


• Excellent time management and organizational skills, with experience establishing best practices in these areas for others


• Strong sense of personal responsibility concerning decision-making and maintaining stakeholder relationships


• Experience operating in a high-level collaborative environment and promoting a teamwork mentality


• Ability to apply analytical thinking and problem-solving competencies to complex business challenges


• Ability to anticipate challenges and seek to proactively head off obstacles before they become issues


• Knowledge of coding and design best practices is a plus


• Experience in Azure DevOps is a plus

Compensation and Benefits

We recognize that your skills and experience deserve competitive compensation. The hourly rate for this position ranges from $30-40 per hour, depending on your qualifications and experience. When you factor in our comprehensive benefits package, including health insurance, retirement savings options, travel perks, and more, your total rewards package becomes even more compelling.

Career Growth and Development

At arenaflex, we invest in your future. As part of our team, you'll have access to continuous learning opportunities and professional development resources. You'll work alongside industry experts who are passionate about data analytics and digital innovation. The experience you gain at arenaflex will position you for long-term career success in the dynamic field of eCommerce analytics within the travel industry.

We're committed to helping our team members grow their careers through challenging projects, mentorship opportunities, and exposure to cutting-edge analytics tools and methodologies. As you demonstrate your value to the organization, you'll find numerous paths for advancement within our analytics function and across the broader organization.

Work Environment

This is a remote work from home position based in California, USA. You'll enjoy the flexibility of working from your home office while staying connected with your team through modern collaboration tools. We believe in maintaining strong communication and teamwork, even when we're not physically together. Regular video conferences, instant messaging, and project management tools keep everyone aligned and ensure you never feel isolated.

Our culture is built on trust, accountability, and mutual respect. We expect our team members to be self-motivated and disciplined, but we also provide the support and resources you need to succeed. You'll have the autonomy to manage your schedule while meeting the expectations of your role.

Join Our Team Today

If you're ready to take your career to new heights with a company that's passionate about innovation, customer experience, and employee development, we want to hear from you. Apply now to join the arenaflex team and help us continue to deliver "Low Fares Done Right" to travelers everywhere.

At arenaflex, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and can thrive. We encourage candidates from all backgrounds to apply and join our mission of making air travel accessible to everyone.

Don't miss this exciting opportunity to grow your career with an industry leader. Apply today and discover why arenaflex is more than just a workplace—it's a community dedicated to transforming the way people travel.