Experienced Claims Data Entry Specialist – Administrative Processing & Customer Support Professional | Remote Work Options Available

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About arenaflex

At arenaflex, we believe that great operations are built on the foundation of exceptional people and streamlined processes. As a leading organization in our industry, we take pride in delivering reliable, efficient, and customer-focused solutions that make a real difference in the lives of those we serve. Our commitment to excellence has enabled us to build a reputation for trustworthiness, accuracy, and outstanding service—values that guide everything we do.

We are currently seeking a detail-oriented and motivated Claims Data Entry Specialist to join our growing team in Richmond, VA. This is an exciting opportunity to become part of a supportive, collaborative workplace where your contributions truly matter. Whether you are just starting your career in administrative support or looking to take the next step in your professional journey, arenaflex offers the environment, resources, and opportunities you need to succeed.

Why Join arenaflex?

At arenaflex, we understand that our greatest asset is our people. That's why we have created a workplace culture that values collaboration, continuous learning, and work-life balance. When you join our team, you become part of a community that supports your growth and recognizes your achievements. We believe in empowering our employees to develop their skills, advance their careers, and make a meaningful impact in their roles.

One of the standout features of this position is the flexibility it offers. After successfully completing your initial 90-day on-site training period, you may have the opportunity to transition to a fully remote work arrangement, depending on your performance and knowledge acquisition. This hybrid approach allows you to benefit from hands-on learning and team collaboration while also enjoying the convenience and flexibility of working from home.

Position Overview

The Claims Data Entry Specialist plays a vital role in maintaining the efficiency and accuracy of our claims processing operations. This position is responsible for entering, managing, and processing claims data with precision and attention to detail. You will serve as a key support resource for our contact center and various departments, ensuring that all information is accurately recorded, properly documented, and routed to the appropriate parties in a timely manner.

This role is ideal for individuals who thrive in a fast-paced environment, excel at multitasking, and take pride in maintaining high standards of accuracy. You will have the opportunity to work closely with other team members, interact with customers, and contribute to the overall success of our operations. If you are looking for a role where you can build expertise in claims processing, develop valuable administrative skills, and grow within a respected organization, this position is for you.

Key Responsibilities

As a Claims Data Entry Specialist at arenaflex, you will be responsible for a variety of tasks that are essential to our daily operations. Your primary duties will include:

• Accurate Data Entry: Enter claim information from various sources—including paper documents, electronic submissions, and verbal communications—into our automated claims management system with precision and attention to detail.


• Document Management: Attach supporting documents, such as medical records, invoices, and correspondence, to claim files. Ensure that all documentation is properly organized, labeled, and forwarded to the appropriate person or department for review and processing.


• Claims Adjustments: Assist in making necessary adjustments to claims as requested, including voiding claims, changing loss types, updating dates of loss, and processing other modifications in accordance with established procedures and guidelines.


• Phone Support Coverage: Provide backup phone coverage for the contact center, offering prompt and professional assistance to customers. Address inquiries, provide information, and escalate complex issues as needed to ensure customer satisfaction.


• Customer Inquiry Response: Respond to customer inquiries promptly and professionally via our chat application. Deliver accurate information, resolve concerns, and maintain a positive and helpful demeanor in all customer interactions.


• General Administrative Support: Perform additional support tasks as requested by management, which may include filing, data verification, report generation, and other clerical duties to ensure smooth department operations.


• Quality Assurance: Review your own work for accuracy and completeness before submission. Identify and correct errors proactively to maintain data integrity and minimize rework.


• Collaboration: Work closely with team members and cross-functional departments to share information, resolve issues, and contribute to continuous improvement initiatives.

Essential Qualifications

To succeed in this role, candidates must meet the following requirements:

• Education: A high school diploma or equivalent is required. Additional education or certification in administrative support, healthcare, or a related field is a plus.


• Experience: Two to four years of experience in general office work, demonstrating the ability to handle various administrative tasks effectively. Previous experience in claims processing, data entry, or customer service is highly desirable but not required.


• Technical Proficiency: Strong proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is essential. Familiarity with claims management software or similar database systems is advantageous.


• Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with customers, colleagues, and management. Strong active listening skills are essential for understanding customer needs and providing appropriate responses.


• Attention to Detail: Exceptional attention to detail and accuracy in all aspects of data entry and document management. The ability to spot discrepancies and resolve them before they become issues is critical.


• Time Management: Strong ability to prioritize tasks, manage multiple deadlines, and work effectively under pressure. You should be comfortable working in a fast-paced environment while maintaining quality and accuracy.


• Customer Service Orientation: A commitment to providing outstanding customer service, with a positive attitude and the ability to remain calm and professional in challenging situations.


• Reliability: A track record of being dependable, punctual, and committed to meeting attendance requirements. This is a full-time position requiring consistent availability during scheduled hours.

Preferred Skills and Competencies

While not required, the following skills and competencies will help you excel in this role:

• Previous experience in the insurance, healthcare, or financial services industries


• Familiarity with medical terminology and claims processing procedures


• Experience using customer relationship management (CRM) systems


• Strong organizational skills and the ability to manage multiple projects simultaneously


• Problem-solving abilities and a proactive approach to addressing challenges


• Ability to work independently with minimal supervision while also being a team player


• Adaptability and willingness to learn new systems, processes, and technologies

Work Environment and Culture

At arenaflex, we are committed to fostering a positive and inclusive work environment where every employee feels valued, respected, and empowered to do their best work. We believe that diverse perspectives and experiences strengthen our team and drive innovation. We encourage applicants from all backgrounds to apply and join us in creating a workplace where everyone can thrive.

During your initial 90 days with arenaflex, you will work on-site in our Richmond, VA office. This in-person period is designed to provide you with comprehensive training, hands-on experience, and the opportunity to build relationships with your colleagues. After successfully completing this period and demonstrating proficiency in the role, you may transition to a 100% remote work arrangement, allowing you to enjoy the benefits of working from home while continuing to contribute to our team's success.

Our office culture emphasizes collaboration, open communication, and mutual support. You will have access to ongoing training and development opportunities to help you grow both professionally and personally. Whether you are working on-site or remotely, you will be connected to your team through regular communication, virtual meetings, and collaborative tools that keep everyone aligned and engaged.

Compensation and Benefits

arenaflex is dedicated to providing competitive compensation and a comprehensive benefits package to support our employees' well-being and financial security. As a full-time Claims Data Entry Specialist, you will have access to the following:

• Competitive Salary: A competitive hourly or annual salary commensurate with experience and qualifications.


• Health and Wellness: Comprehensive health insurance coverage, including medical, dental, and vision plans, to support your physical well-being.


• Paid Time Off: Generous paid time off (PTO) and holiday pay to help you maintain a healthy work-life balance.


• Retirement Plans: Access to retirement savings plans, including 401(k) options with employer contributions, to help you plan for the future.


• Professional Development: Opportunities for ongoing training, skill development, and career advancement within the organization.


• Employee Assistance Program: Access to resources and support services for personal and professional challenges.


• Flexible Work Arrangements: The potential for remote work options after the initial training period, based on performance and role requirements.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' long-term success. This position offers a solid foundation for career growth within our organization. As you gain experience and demonstrate proficiency in your role, you may have the opportunity to advance into senior administrative positions, specialize in specific areas of claims processing, or move into supervisory and management roles.

We are committed to helping our employees develop their careers through continuous learning, mentorship programs, and internal promotion opportunities. Whether you aspire to become a lead specialist, a team coordinator, or explore other areas of our business, arenaflex provides the resources and support you need to achieve your goals.

How to Apply

If you are a self-motivated individual with a keen eye for detail and a passion for supporting operations through effective data management, we would love to hear from you. This is your chance to join a dynamic team, develop your professional skills, and make a meaningful impact in a growing organization.

To apply for the Claims Data Entry Specialist position at arenaflex, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and why you are excited about the opportunity to join our team. We review applications on a rolling basis and encourage you to apply as soon as possible.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type: Full-Time

Schedule: Monday to Friday, 9:00 AM to 5:00 PM (37.5-hour work week)

Location: Richmond, VA (Initial 90 days on-site; remote options available thereafter)

Join arenaflex today and become part of a team that values precision, integrity, and exceptional service. We look forward to welcoming you aboard!