Sales Support Specialist

Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. As a Sales Support Specialist, you will support the pre-sales process and drive key Sales & Distribution priorities forward by providing product information, case design support, and collaborating with team members to ensure a smooth workflow.

Responsibilities

• Provide accurate and timely support across the pre‑sales process, including product information, case design support, illustrations, and resource navigation
• Respond to inbound and outbound inquiries from internal partners and external stakeholders in a professional, service‑oriented manner
• Collaborate with team members, Sales leadership, and cross‑functional groups to address needs and support business priorities
• Assist with coordinating information, tools, and resources to ensure a smooth workflow across the team
• Maintain a strong understanding of products, processes, and tools to effectively support sales activity
• Follow established best practices and contribute ideas to refine processes and enhance team effectiveness
• Support the development of materials and messaging used in sales initiatives

Skills

• Demonstrated drive to positively impact the sales process and support business goals
• Strong team orientation with a collaborative approach to problem‑solving
• Willingness to learn and successfully complete required licensing within established timelines
• Enthusiasm for developing industry knowledge and expanding technical skill sets
• Customer‑centric mindset with a professional and engaging phone presence
• Strong sales acumen and customer service capabilities
• Ability to adapt in a fast‑paced environment and navigate changing priorities
• Knowledge of financial services is an asset
• Familiarity with CRM platforms (e.g., Salesforce) and comfort navigating digital tools and workflows
• Life and Annuities experience preferred
• Strong proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams
• Ability to interpret product information and communicate concepts clearly
• Experience working in a service‑oriented, high‑volume environment
• Interest in growing into sales, distribution, or technical roles over time

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Up to 11 paid holidays
• 3 personal days
• 150 hours of vacation
• 40 hours of sick time (or more where required by law) each year
• Full range of statutory leaves of absence

Company Overview