Sales Development Representative

Solution Builders, Inc. is dedicated to providing high-quality IT support, management, and cybersecurity solutions to businesses. The Sales Development Representative (SDR) is responsible for generating qualified opportunities by prospecting and engaging with SMB and mid-market organizations to articulate value propositions and schedule sales-qualified opportunities.

Responsibilities

• Generate qualified opportunities at the top of the sales funnel by prospecting SMB and mid-market organizations
• Research target accounts, engage decision makers by articulating our value proposition, uncover business and technical pain points, educate prospects on how we can solve their IT challenges, and schedule high-quality calls/meetings that convert into sales-qualified opportunities
• Build and prioritize target account lists within our ICP (industry, size, tech stack, geography-USA)
• Research stakeholders (IT managers, Ops leaders, finance) to personalize outreach and map buying committees
• Participate in call reviews and weekly enablement; share talk tracks, objection handling, and competitive intel
• Execute daily multi-channel sequences (heavy cold calling, personalized email outreach, and LinkedIn networking) to drive first meetings and SQOs
• Qualify inbound leads from marketing
• Run crisp discovery to quantify current-state gaps (SLAs, downtime, security exposure, compliance) and align to value-based MSP outcomes
• Confirm technical and economic buyers, timeline, and next steps; schedule and prepare AE hand-offs
• Contribute to content snippets and call/email frameworks specific to MSP pain points (shadow IT, patching gaps, MFA adoption)
• Maintain accurate records in CRM (activities, contact roles, buying stages); forecast meetings and SQOs weekly
• Track KPIs (connects, meetings set/held, SQO rate, pipeline value generated) and continuously improve messaging
• Utilize CRM tools (e.g., Halo, HubSpot) to maintain accurate communication records of all activities, including calls, emails, and conversations
• Help schedule discovery calls and meetings for Account Executives with qualified prospects
• Partner with Sales Engineering to confirm technical fit for managed services scopes (e.g., M365 hardening, EDR, backup standards)
• Assist with RFP/RFI pre-qualification and meeting prep (current environment checklist, asset snapshots)
• Provide field feedback on campaigns, content, and ideal-customer triggers; suggest new sequences, offers, and events
• Support local events (lunch and learns, trade shows, community business associations, Networking Events) to source leads
• Partner with marketing to follow up on inbound leads, webinars, and content downloads
• Uphold the company policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service at client locations
• Stay informed on MSP industry trends, cybersecurity threats, and emerging technologies to engage in consultative conversations
• Maintain a positive attitude and positive working relationship with all departments to optimize working relationships and communication
• Fulfill department requirements in terms of providing work coverage and administrative notification during periods of personnel illness or vacation
• Perform at or above company performance standards established within the department
• Uphold data privacy, security, and compliance practices in all outreach and record-keeping
• Other projects and tasks as directed by Company Management

Skills

• High school diploma or equivalent required
• 1–3 years in an SDR/BDR or inside sales role; MSP, IT services, SaaS, or cybersecurity experience is a plus. Preferably in B2B or technology services
• Ability to work onsite full-time; occasional local travel for events and customer meetings
• Confident phone presence; excellent verbal and written communication skills; you can break down complex IT concepts into simple business value
• Proficiency with CRM (e.g., Halo, HubSpot, GlassHive) and sequencing tools; comfort with LinkedIn Sales Navigator and data enrichment
• Discovery and qualification fundamentals; objection handling; time management and prioritization
• Curious, coachable, metrics-driven; comfortable with high-activity outreach and iterative testing
• High resilience and the ability to handle rejection with a positive, persistent attitude
• Technical curiosity and a willingness to learn about IT infrastructure, cybersecurity, and cloud solutions
• Proven ability to meet activity targets (e.g., calls/emails per day)
• Bachelor's degree preferred, or equivalent relevant experience

Benefits

• Medical, Dental, and Vision Insurance
• Matching 401(k) Plan
• Paid Vacation and Personal Days Off

Company Overview