Sales Associate I

Zimmer Biomet is a global medical technology leader dedicated to enhancing patient mobility through innovative products. The Sales Associate I role provides technical, clinical, and logistical support to the sales team and healthcare providers, ensuring high customer satisfaction and successful surgical cases.

Responsibilities

• Attends and participates in weekly and monthly sales team meetings as a valuable contributor
• Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency
• Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers
• Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS
• Post-procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment
• Provide on-site and remote clinical support, education training with a problem-solving mindset to surgeons and OR staff
• Assist in implementing and integrating medical devices or clinical solutions into clinical practice
• Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations
• Collaborate with sales and marketing teams to support product launches and customer engagement initiatives
• Gather clinical feedback from end-users and relay insights to internal teams for product development and improvement
• Support clinical trials, including site initiation, training, monitoring, and documentation as needed
• Ensure compliance with regulatory and ethical standards in all clinical interactions
• Provides after hour and/or evening case coverage and add on case coverage for team and/or territory
• Includes weekend and on-call case coverage and add on case coverage for team and/or territory
• Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases
• Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance
• Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training

Skills

• A minimum of an associate's degree, medical certification, or equivalent education and experience is required
• 0-2 years of sales or sales service experience in medical device or surgical
• Must be mobile and willing to travel
• Willing and capable of carrying weights up to 50 lbs
• Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques
• Effective verbal and written communication, translating technical knowledge into practical guidance
• Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings
• Builds trust and credibility with clinical staff and surgeons
• Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy
• Strong team orientation and collaboration with sales reps, hospital staff, and peers
• Organizational skills to manage multiple facilities, priorities, and documentation
• Proactive in preparation, including reviewing case schedules and equipment readiness
• Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously
• Communicate clearly in verbal and written form in English
• Effective verbal and written communication, translating technical knowledge into practical guidance
• Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings
• Builds trust and credibility with clinical staff and surgeons
• Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy
• Strong team orientation and collaboration with sales reps, hospital staff, and peers
• Organizational skills to manage multiple facilities, priorities, and documentation
• Proactive in preparation, including reviewing case schedules and equipment readiness
• Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously

Benefits

• Development opportunities
• Robust employee resource groups (ERGs)
• A flexible working environment
• Location specific competitive total rewards
• Wellness incentives
• A culture of recognition and performance awards

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