Representative, Customer Service

Saputo Inc. is a leading dairy processor that values contributions and fosters an inclusive work environment. They are seeking a passionate Customer Service Representative to act as a liaison between customers and internal departments, working in a fast-paced team environment.

Responsibilities

• Working cross functionally with distribution, warehousing, supply chain & sales
• Participate in driving customer value, above and beyond sales
• Assisting team members with related duties such as special deliveries, delivery planning, promotional and holiday planning; special projects as required or assigned
• Keying orders, route verifications, handling customer inquiries in a timely manner
• Display competence, courtesy, and professionalism at all times
• Support and maintain Saputo Dairy Products Canada G.P.’s quality standards

Skills

• Grade 12 or equivalent
• Solid knowledge of Microsoft Office applications
• Strong communication and interpersonal skills; excellent telephone manner is essential
• Excellent data entry skills – speed and accuracy a must
• Strong time-management, organizational, analytical and leadership skills
• Ability to multi task in a dynamic environment both independently and as part of a team
• Ability to work under pressure and establish priorities
• One-year experience in a telephone sales / customer service environment preferred
• Bilingual (French) an asset (not a requirement)

Benefits

• Group retirement plan with employer contribution
• Opportunity to contribute to a collective RRSP & TFSA
• Organized activities for employees and their families
• Advantageous discounts on Saputo products

Company Overview