[Remote] Cloud Application Support Engineer for Analytics Platforms (Tableau, Dremio, Posit)

Note: The job is a remote job and is open to candidates in USA. Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking an Application Support Engineer to help support and maintain cloud-based analytics platforms, focusing on application support, infrastructure maintenance, and automation.

Responsibilities

• Create new service projects, data sources and user accounts
• Distribute software licenses as needed
• Assign appropriate site and object-level permissions
• Work with Analytics Portfolio Product Owner (PO) and DevOps team to identify areas for process automation
• Work with PO and DevOps to schedule, enact, validate application changes in staging and production
• Document release notes and ensure rollback plans are tested and documented
• Implement and maintain comprehensive monitoring for application uptime, performance and usage
• Maintain configuration documentation, diagrams and SOP's for all environments
• Perform backups, regularly scheduled upgrades and maintenance activities during the maintenance window
• Monitor for security vulnerabilities and perform ad-hoc upgrades and maintenance as required
• Support audit activities by providing logs, reports, and system configurations
• Provide customer support for new service requests and inquiries (i.e. service 'onboarding')
• Provide technical support and guidance to AWS and managed service users
• Interact with vendor technical support teams and/or escalating technical support cases through customer portals to investigate and resolve issues
• May attend regularly scheduled cadence calls with technical support teams to discuss progress on open support cases

Skills

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD or 9 years exp with HS Diploma/equivalent
• Minimum of 1–3 years of professional job experience in a DevOps, Cloud, Systems, or Application Support role
• Hands-on professional job experience with AWS Cloud (EC2, S3, IAM, VPC, CloudWatch; others a plus)
• Experience with Windows Server system administration and supporting Windows-based systems
• Basic experience with Infrastructure as Code or Configuration Management Tools
• Familiarity with at least one analytics or data platform (Dremio, Tableau, Posit, or similar)
• Experience with troubleshooting production issues in a team environment
• Excellent customer support skills
• Good written and verbal communication skills
• Candidate must be a US Citizen
• Candidate must have an Active Public Trust or the Ability to Obtain one is required
• Candidate must have at least one of the following certifications or be able to attain within 90 Days: Dremio Certified Services Practitioner, Salesforce Certified Tableau Server Administrator, AWS Certified CloudOps Engineer - Associate, AWS Certified DevOps Engineer - Associate
• Experience with using or supporting applications such as Dremio, Tableau and/or Posit
• 3+ years of extensive hands-on professional job experience with a wide range of AWS services including but not limited to EC2 instances, S3 buckets, VPC configurations, RDS databases, and other services
• Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools such as CloudFormation, GitLab, GitLab Runners
• Experience with Python, Bash, AWS CLI, or other scripting languages to automate, troubleshoot and resolve issues
• Experience with incident management, root cause analysis, and resolving high-priority incidents in large, multi-tenant environments using Jira, Confluence, etc
• Exemplary communication, analytical skills, and technical knowledge across the client environment
• Ability to produce concise and clear technical documentation
• Experience working in an Agile environment

Benefits

• Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

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